Are you having an issue with your Starlink system? As simple as the kit is, there are many things that can go wrong. Whether your dish is not connecting to the internet, or you have billing questions, it’s important to know how to get in touch with Starlink customer support.
Starlink is good at a lot of things, but one area that seems to be lacking at the moment is customer support. We get questions almost daily about how to contact Starlink to get an issue addressed. Don’t worry, you aren’t missing an obvious phone number, email, or contact form on their website. In fact, Starlink makes it rather difficult to contact them.
In this article, we will walk you though the steps that you should take to get support for your Starlink system.
Starlink Support Documentation
Before reaching out to Starlink, try to find the answer to your question on Starlink’s support page. They have a variety of support categories that answer the most common issues, such as setup, installation, billing, obstructions, etc.
You can find the Starlink support page on the website or in the app, just click on Support. Most people will find what they are looking for by simply browsing or searching for their specific issue.
How To Contact Starlink Support
If you can’t resolve the issue from the documentation on the support page, you’ll need to create a ticket with Starlink customer support. Here is how you contact support:
Step 1: Visit the support page on the website or app
Website users, visit the Starlink Create Support Ticket page here:
Mobile app users, open up the Starlink app and tap Support.
You need to be logged in to your Starlink account on the website or app to access the ticket system. Also, pre-order accounts are not able to create tickets.
Step 2: Browse the topics for your issue
Browse the support documentation for your issue. There is a search box you can use to search for keywords. You can also browse through the various categories to find your issue.
Website users, simply click the support category for your issue and skip to Step 4.
If you don’t see anything related to your issue, that is ok. You can simply select any support topic and continue to the next step.
Step 3: Click the thumbs down icon
When you’ve found a support topic that is similar to your issue, click on the thumbs down icon below the support article. If you don’t see the icons like in the screenshot below, make sure you are logged in!
Step 4: Fill out the contact form to create a ticket
When you click the thumbs down icon, you’ll be asked if you want to contact support. After clicking Contact Support, you’ll be redirected to a form. Fill out this form, including as much detail as possible. Click Submit Request to complete the process of creating a ticket.
Check On The Status Of A Ticket
To check on the status of current or previous support requests, visit the website or app. Make sure you are logged in. Click on Support. Then click on All Messages in the left side menu. You’ll find a list of your current and previous tickets to review.
Starlink Customer Complaint Email
The fastest way to get support for Starlink is to use the online ticket system that we outlined above. Starlink has a separate system for resolving customer complaints. If you have a complaint, are locked out of your account, or don’t have an account, you can try emailing SpaceX.
You can email SpaceX about Starlink issues by sending a message to: [email protected]
Make sure to include “Consumer Compliant” in the email subject line for more efficient email processing.
Does Starlink Have A Phone Number?
No, Starlink does not have a public phone number to call. You will not be able to call and speak to someone regarding Starlink products or support. The only contact method is their support ticket system.
I Am Not A Customer, How Do I Contact Starlink?
If you don’t have a Starlink account, you won’t be able to contact Starlink through the online ticket system. The only method of contact for routine support is the support ticket system, which is only accessible to customers logged in to their account on the app or website.
I Am Getting An Error When Submitting A Ticket
If you keep getting an error message when trying to submit a ticket, you are probably a pre-order customer. Pre-order customers are not able to submit support tickets at this time. We recommend reaching out to the complaints email to try to resolve your issue, since you won’t be able to create a ticket.