Are you having an issue with your Starlink system? As simple as the kit is, there are still many things that can go wrong. Whether your dish is not connecting to the internet, or you have billing questions, it’s important to know how to get in touch with Starlink customer support.
Starlink is good at a lot of things, but one area that seems to be lacking at the moment is customer support. I get messages almost daily about how to contact Starlink to get an issue addressed. Don’t worry, you aren’t missing an obvious phone number, email, or contact form on their website.
In this article, I will walk you though the steps that you should take to get support for your Starlink system. I’ll show you step by step how to contact Starlink, and answer some commonly asked questions.
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Starlink Support Documentation
Before reaching out to Starlink, try to find the answer to your question on Starlink’s support page. They have a variety of support categories that answer the most common issues, such as setup, installation, billing, obstructions, etc.
You can find the Starlink support page on the website or in the app, just click on Support. Most people will find what they are looking for by simply browsing or searching for their specific issue.
If you can’t find what you need on Starlink’s support page, be sure to check out our Starlink troubleshooting guide. The guide covers all of the common problems, and tells you how to fix them.
How To Contact Starlink Support
If you can’t resolve the issue with the documentation on the support page or our troubleshooting guide, you’ll need to create a ticket with Starlink customer support. Here is how you contact support:
Step 1: Open the Starlink app
The best way to communicate with Starlink is through the Starlink app, which is available for iOS and Android. If you haven’t already done so, install the app by searching for Starlink in your app store. Once installed, open the app and log in to your account by tapping the profile icon in the upper right corner.
Step 2: Search the support section
In the Starlink app, tap on Support. Several common topics will be displayed. You can search through the topics to try to find the issue that you are having.
Step 3: Create a support ticket
If you can’t find a solution to your problem from the answers displayed in the support section of the app, tap the thumbs down icon below the answer. Alternatively, you can just tap on Contact Starlink support from the main menu of the support section (see screenshot in step 2).
After you hit the thumbs down icon, you will be asked to provide details about your issue. Whether it’s a billing problem or your system is down, provide as much information as possible. You can even attach screenshots or other files if you want.
To submit your ticket, tap the send button. When you hit send, a ticket will be created in the Starlink support system. You’ll receive an email confirmation that you can reference later on. When someone from Starlink responds, you will get a notification on your phone, as well as an email update.
If you don’t want to use the Starlink app, you can also create a support ticket from the Starlink website. Visit the Starlink Create Support Ticket page. You need to be logged in to your Starlink account:
Browse the support documentation for your issue. There is a search box you can use to search for keywords. You can also browse through the various categories to find your issue. If you don’t see a solution to your issue, hit Contact Support from the menu on the left side. You can also hit the thumbs down icon on any of the support articles to get to the same place.
After hitting Contact Support (or the thumbs down icon), hit Contact Support when prompted. If another prompt appears asking you to switch to the app, click Continue On Web.
Now you are directed to a ticket request form. Fill out the subject line, add a detailed description of the problem, and add attachments if necessary. Click Submit Request to complete the process.
Check Or Update A Ticket
To check on the status of current or previous support tickets, visit the website or app. Make sure you are logged in. Click on Support. On the web, click on All Messages in the left side menu. You’ll find a list of your current and previous tickets to review. On the app, hit the mail icon in the upper right corner of the screen to see a list of previous and current tickets.
This is where you can add additional information to your ticket if needed. Don’t try to create a new ticket for the same issue, it will be automatically closed by Starlink. Instead, just add a new reply to an existing ticket.
Starlink Customer Complaint Email
The fastest way to get support for Starlink is to use the online ticket system that we outlined above. Starlink has a separate system for resolving customer complaints. If you have a complaint, are locked out of your account, or don’t have an account, you can try emailing SpaceX.
You can email SpaceX about Starlink issues by sending a message to: [email protected]
Make sure to include “Consumer Complaint” in the email subject line for more efficient email processing.
Frequently Asked Questions
Does Starlink have a phone number or email?
No, Starlink does not have a public phone number to call. There isn’t an email that you can send a message to either. You will not be able to call and speak to someone regarding Starlink products or support. The only contact method is their support ticket system.
If you would rather talk to a human at Starlink, include a request in your support ticket for Starlink to call you. If you request it, Starlink support will initiate a phone call with you regarding your issue, but there is no public number for customers to dial to reach Starlink by phone.
I’m not a customer, how do I contact Starlink?
If you don’t have a Starlink account, you won’t be able to contact Starlink through the online ticket system. The only method of contact for routine support is the support ticket system, which is only accessible to customers logged in to their account on the app or website.
For businesses and other organizations, you can schedule a sales consultation on the Starlink website. Sales consultations only apply to the business service tiers. Sales consultations are not available for consumers interested in the Residential or Roam plans.
Why don’t I see the thumbs down icon?
Make sure you are logged in when trying to create a support ticket on the app or website. If you don’t see the thumbs down icon like in the screenshots, this is the most common reason why. You need to be a Starlink customer and logged in to your account to create a ticket.
Why do my tickets keep getting closed immediately?
Duplicate tickets will be automatically closed by Starlink. If you have an open ticket, creating new ones for the same issue won’t result in a faster response. If you have additional information to add to an existing issue, go back to the ticket and add a new reply.