Are you having an issue with your Starlink system? As simple as the kit is, there are many things that can go wrong. Whether your dish is not connecting to the internet, or you have billing questions, it’s important to know how to get in touch with Starlink customer support.
Starlink is good at a lot of things, but one area that seems to be lacking at the moment is customer support. We get questions almost daily about how to contact Starlink to get an issue addressed. Don’t worry, you aren’t missing an obvious phone number, email, or contact form on their website. In fact, Starlink makes it rather difficult to contact them.
In this article, we will walk you though the steps that you should take to get support for your Starlink system.
Table of Contents
Starlink Support Documentation
Before reaching out to Starlink, try to find the answer to your question on Starlink’s support page. They have a variety of support categories that answer the most common issues, such as setup, installation, billing, obstructions, etc.
You can find the Starlink support page on the website or in the app, just click on Support. Most people will find what they are looking for by simply browsing or searching for their specific issue.
How To Contact Starlink Support
If you can’t resolve the issue from the documentation on the support page, you’ll need to create a ticket with Starlink customer support. Here is how you contact support:
Step 1: Visit the support page on the website or app
Website users, visit the Starlink Create Support Ticket page here:
https://support.starlink.com/create-support-ticket
Mobile app users, open up the Starlink app and tap Support.
You need to be logged in to your Starlink account on the website or app to access the ticket system.
Step 2: Browse the topics for your issue
Browse the support documentation for your issue. There is a search box you can use to search for keywords. You can also browse through the various categories to find your issue.
Website users, simply click the support category for your issue and skip to Step 4.
If you don’t see anything related to your issue, that is ok. You can simply select any support topic and continue to the next step.
Step 3: Click the thumbs down icon
When you’ve found a support topic that is similar to your issue, click on the thumbs down icon below the support article. If you don’t see the icons like in the screenshot below, make sure you are logged in!
Step 4: Fill out the contact form to create a ticket
When you click the thumbs down icon, you’ll be asked if you want to contact support. After clicking Contact Support, you’ll be redirected to a form. Fill out this form, including as much detail as possible. Click Submit Request to complete the process of creating a ticket.
Check On The Status Of A Ticket
To check on the status of current or previous support requests, visit the website or app. Make sure you are logged in. Click on Support. Then click on All Messages in the left side menu. You’ll find a list of your current and previous tickets to review.
Does Starlink Have A Phone Number?
No, Starlink does not have a public phone number to call. You will not be able to call and speak to someone regarding Starlink products or support. The only contact method is their support ticket system.
Does Starlink Have An Email?
No, Starlink does not provide a public email. You will not be able to send messages to Starlink outside of their support ticket system.
I Am Not A Customer, How Do I Contact Starlink?
If you don’t have a Starlink account, you won’t be able to contact Starlink. The only method of contact is the support ticket system, which is only accessible to customers logged in to their account on the app or website.
Is it just me or for the past few weeks there are no thumbs up/down and the create-support-ticket link fails with “Something went wrong on our end. Please wait and then try again.” ?
I’ve been hearing this more often. Are you an active customer? Or a pre-order account?
I am receiving the same message. I have a pre-order account.
I have taken my starlink to work in a remote area but didn’t update the service address to reflect the area, therefore it doesn’t know where it is and doesn’t work. I have tried multiple times to login to my account to do this and/or to purchase Portability mode, but Starlink will not accept the email and password I used to register the account. I have tried to reset the password everyway possible but Starlink never sends a reset link to my email or phone, no matter how many times I request to reset the password.
If I can’t reset the password, I cannot login to my account, and if i can’t login to my account I can’t even create a support ticket. What am I supposed to do?
When you want to travel with a Residential Starlink, Portability has to be purchased and enabled prior to leaving. You don’t have to update the service address when traveling.
I assume you have, but since you didn’t mention it, did you make sure to check your junk/spam folder? You can recover your account using an alternate email address. Go to the Forgot Password page on the login screen, and hit the Alternative Email option. You’ll need your account number and a new email address to use for the account.
I’ve ordered & paid for Starlink, money has left my account. At no point in the process was I asked to set up log-in/account details, only a delivery & billing address was requested.
I received a confirmation code upon payment, but this was just on the web browser. Nothing has been sent by email.
I therefore cannot raise a ticket as I do not have a log in for an account. This leaves me with no information regarding when to expect delivery of the hardware, and no online access to an account (if I have one!).
Any ideas?
Was this a $99 pre order, or a full hardware kit order?
On the order page, you have to type in an email address. I believe a phone # as well. This email is your account login. If you don’t remember setting a password, you can try to recover the account with your email or phone #:
https://auth.starlink.com/forgot-password
Hi Noah,
It was a full kit order. I’ve tried to recover the account with the email address, but I’ve not received any response to re-set a password.
James
Hello. Is Starlink can be used in Lebanon? Thank you.
Doesn’t appear that service is active at the moment, but the area is listed as “Coming Soon” with no ETA.
You can search your specific address and see if you can see an ETA:
https://www.starlinkhardware.com/how-to-find-out-if-starlink-is-available-in-your-area/
Is it just me or is the Starlink App the slowest piece of computer software ever developed?
I have a trouble ticket submitted but have now been waiting literally for 27 minutes and counting for my reply message to load in the app.
My dish is at my registered location, but I am offline and have an ongoing RED message to return the dish to it’s registered location. I do not understand why I need to carry on a days long discussion with support staff. Can’t they see where my dish is and fix this
Hello
How and the heck do you reach starlink to get something handled. We made our deposit to get on their waiting list and then got a messagea week ago to pay that day or loose our place in line. Their website would not accept any form of payment from us. There is no way to reach them and they said if we did not pay that day, we would automatically lose our place in line and our deposit would be sent back. How in the heck can ELON MUSK think this is a good way to run this business. NO CUSTOMER SUPPORT OR SERVICE. Then again, this does not seem to be an area of priority for him. It does not matter how good the product is without customer support.
I wouldn’t be too concerned about your place in line. We payed and have been on the list since 2019. We have received only a few updates since
How many time we can wait their answer for our ask to recover email by phone number ?
We have a problem ? when we registered and have already paid , saw that put incorrect email, and can’t recieve email with all information that we need to another steps. We tried to change with phone number and additional email , but nothing receive . Do you know have many times we need to wait for it ?
also it ask to put Account number , what does it mean . Mabe this code which we have for this situation if we don’t recieve a letter ?
The account # is your Starlink account number. If you put in the wrong email, the only way to try to recover your account is using the phone #:
https://auth.starlink.com/forgot-password
You’ll never get anything through the mail from Starlink. Everything is email and online.
Okey , if we sent also number , if number is correct it must come in the minute or we can wsit a few days?
Also i want to ask you to help us create thiis ticket to support
Because as i am seeing now we don’t have an acount , so i don’t how to do that
Please help , maybe we can chat in any massengers ?
Noah
based on the comments slow you suggest the cable to the dish could be my connection however if my dish moves into position and when i stow it it goes back to that position it would seem my cable connection is good correct?
doug
That’s a good sign, but I’ve seen where the dish moves and responds to commands from the app, but still doesn’t allow data to properly transfer until it’s properly seated. If you’ve checked the connection, it could simply be a hardware issue and not a cable or connector issue. In that case, Starlink would need to be contacted for an exchange.
STINKY Would you please put in the instructions on the app that the Starlink network is now called STINKY!!! Wasted 2 hours trying to find the Starlink network and paying a guy to set it up for me by the hour. Nowhere does it say that the network is now STINKY. We are not all billionares.
My device stopped working after I unplugged it and plugged again. Is there any way to reset it or bring it back to life?
You can do a factory reset by plugging and unplugging in the router 3 times. Try that, and see what the Starlink app says after you give it several minutes to boot up.
My sister has been having issues with her starlink. Says offline. we tried to submit a ticket but apparently it has already been used. we tried reset a few times too. HELP!
The most common reason for the Offline status is the cable connections. Specifically on the dish side, the cable is very easy to be slightly pulled out, giving you the Disconnected/Offline message. Check the cable connection and reseat the cable on both ends, making sure the dish side connector is flush with the mast.
Video and further details on what I mean here:
https://www.starlinkhardware.com/how-to-fix-the-starlink-disconnected-error/
If that’s not it, it could be a bad cable or hardware. In that case, Starlink support will need to send you replacement hardware.
Ugh! For two days I have tried opening a ticket by following the instructions, but when I go to submit the ticket I get an error that says, “Something went wrong on our end. Please wait and then try again.” Is there any way around this?
I don’t think so, unfortunately. Their system is either down, or overwhelmed, so it won’t accept a new support ticket.
The network is now called STINKY. He changed the name and didnt put the new network name in the indtructions. Not funny, I spent all afternoon with a dude I was paying to help me..trying to figure out why there was no STARLINK network. Its now called STINKY.
Thank you for the info, good to know! It should definitely be in the instructions correctly so that this problem can be avoided. Sorry you had this issue!
Its funny when they are talking about starlink internet in Iran, because there is no way for iranians to pay for the billing, even so they could pay its not cheap enough for Iranians to pay for it…around $500 for equipment, its 2 months salary in Iran + monthly $100. Now you tell me how is it possible to Iranian to order it without having world pass when there is no world pass in Iran 🙂
Just like when they sent equipment to Ukraine, I believe they are doing it as a humanitarian aid type situation, free of charge.
We received the Starlink system a few days ago. Went through the troubleshooting..It shows on-line but have no Wi-Fi. Created a ticket the 2 days ago – no response.
At this point we will receive our first bill before using it.
Wondering if it shows on-line.. can it still be a cable connection issue or just a router/reset issue.
What do you mean no Wifi? Or did you mean no internet connectivity? Like you can’t find the Starlink Wifi network when you search for networks on your phone? Where are you checking the status in the Starlink app? Are you doing it through the remote connection? If you are in the Starlink app and there is a little blue dot next to your profile icon (upper left), that means you are connected remotely. If there isn’t a blue dot, and Starlink app is saying Online, it means you are connected to Wifi just fine.
When you are in the app, connected through Wifi, hit speed test and see if anything comes back for the Router to Internet test.
I live in Wyoming 7200 ft altitude no trees wide open to sky would we lose link during snow weather Thanks
During heavy snow, there will be interruptions. But Starlink can automatically melt snow and ice from the dish. During heavy snow, you may have to clear it.
I live in wyoming 7200 ft altitude no trees wide open to sky but wondering if we will lose link during bad snow weather thanks
There will be interruptions during heavy snow or rain.
So how do u get atarlink without having to purchase the hardware? The previous owners if the home I bought left there starlink system there.
You’ll have to contact the previous owner and have them reach out to Starlink to transfer the equipment to you. The process is detailed in our guide:
https://www.starlinkhardware.com/how-to-buy-sell-and-transfer-a-used-starlink/
How long does it take for Starlink to respond to a trouble ticket?
It varies, but typically within 48 hours. During really busy times, I’ve heard it can take days or weeks.
Doing gods work Noah.
Thanks,
Brandon
HI I work from home for a big hospital and need my starlink shipped asap, have it ordered. My deposit have been processed. Can my order be expedited since I work for the pharmacy?
My site isn’t affiliated with Starlink, so I can’t help with order issues, but you can follow the guide in this article to create a support ticket with Starlink to find out about your order status.
Did you just pay the $99 pre-order, or the full $599+ when you ordered?
Hi I am from iran
Hi Noah,
I applied for Starlink via their website and my card was charged on the 1st Sept (21 days ago) and I’ve not heard anything at all from Starlink, nothing. Not even an acknowledgement email saying they have my request. Is this normal? Obviously, I can’t contact them as I don’t have an account, I’m almost at the stage of contacting my bank and seeing if I can reverse the charge.
Cheers,
Ian
Hi Ian,
I have the exact same issue.
Could someone shed some light?
Hello Is there no one available to talk to in sales? I am considering switching to a business starlink setup but not ready to drop $2500 without at least talking to someone about it.
Unfortunately, no, Starlink doesn’t have any type of pre-sales communication. Part of the reason I made this site was to try to help people, so if you have questions I’ll do my best to answer!
Whose bright idea was it to create an archaic support system like this?
Hi there, my Starlink is saying “offline” I have unplugged and plugged everything back in, the dish and cable look fine. Is there anything else I can try? The Wifi network is still working fine and active (no internet of course) just the dish seems
to be offline. I’ve raised a support ticket but thought I’d ask if you have any other tricks while I wait. Thank you 🙂
The most common issue is the cable connectors are not fully seated. See here:
https://www.starlinkhardware.com/how-to-fix-the-starlink-disconnected-error/
Nevermind they got back to me on support within a day and are sending me replacement kit
Hi, Can you tell me if you need to have an active account to be able to create a ticket? I have been trying for 3 days and there is not a thumbs down button and the link you shared does not work. I have an account and I am on the waiting list but I have no way to reach them. I am afraid to buy a used dish because I am not sure if that person will be able to transfer right now. Thanks
They may have changed their support system to where pre-order accounts don’t have access to the ticket system. Others have reported not seeing the thumbs down icon, I’ll dig a bit deeper and see if they are also pre-order accounts.
As far as buying a used dish, the seller will have to be the one to initiate the transfer by creating a ticket with Starlink. They should provide your address and email to Starlink to confirm that the transfer is able to take place. Don’t exchange money until the transfer is completed, at which point you can collect the dish and pay the seller.
Please let me know what you find out about the ticket system.
I am trying to download the Starlink app onto my mobile phone so I can check for obstructions, determine the best location for the Starlink dish and customize my network.
When I attempt to download the app onto my phone, I get messages that say “your device isn’t compatible with this version” and “This app is not available for your device”
Any thoughts on how ca I get the Starlink app on my mobile phone?
Thanks
What’s your device model, and what Android or iOS version do you have installed? Should be able to find this info in Settings > General > About
Can you please tell me what the up and down speed would be for zip code 49885 so i can compare with other internets services available in my area.
The spec is 50-200 mbps download, 10-20 mbps upload. Although the real world median is closer to 90 mbps download, 9 mbps upload. More here:
https://www.starlinkhardware.com/starlink-internet-speeds/
Do you know why there is no coverage in the midwest/south (USA)? Does Starlink have a reason why the same latitude can physically be serviced, but they’re not offering service in the midwest/south? – I’ve been on pre-order since 2020. They just push the date every 6 months (now they say 2023).
There is coverage, just no capacity for more users. That’s why there is a waitlist. As they launch satellites, capacity will expand.
Thanks for the reply. I was hoping there was a technical explanation/speculation as to why they chose to activate every cell in Wyoming and zero in Arkansas (for example). IMO spreading out service would be better use of capacity. Thought it might be uplink capacity, but based on https://starlink.sx/ they seem to have the same amount of uplink/gateway stations everywhere.
I just tried to go through the steps (thumbs up & down are not visible and I am signed in). I used the link to the support ticket page. When I try to submit the ticket, I get an error and a message saying to check the FAQ. I’m guessing they removed that option? So now there is no way to reach them regardless! No wonder he’s so rich, take the money and run
I’ve seen that when their support system is down, they will take away the Submit button or the thumbs up/down icons. I would check back a little later, and hopefully their support ticket system is back up. You can also try a different issue on the Support page to check for the thumbs down icon. Finally, try this direct link:
https://support.starlink.com/create-support-ticket
What a load of SH** for customer service. “As long as the account that the card was attached to is still active, the refund will still be successful. This also applies if the card has been reported lost or stolen.” is FAQ answer to my refund not being received due to a CC being closed.
And the email response? “Our records indicate that your order has been canceled and refunded to the original payment method on 2022-04-15. Unfortunately ,this cancellation cannot be reversed at this time.” – I wasn’t asking to obtain service.
My address is 8710 mills hollow rd Mt.pleasant 38474 is there service in my area if so I would like to sign up
Visit http://www.Starlink.com, type in the address, and it will tell you how to order if service is available.
What can we do if our correct address doesn’t pop up in the window as we type it? It keeps changing it to Calle Central instead of Calle Central Park. All else seems correct… any way to use our address as we input it? I believe my zip does also have a Calle Central.
You can use plus codes to nail down the exact address:
https://www.starlinkhardware.com/how-to-find-out-if-starlink-is-available-in-your-area/#What_If_I_Dont_Have_An_Address
I live in Wyoming 7200 ft altitude will the bad weather of snow cause us go lose link with starlink services thanks
The Starlink antenna can melt snow and ice. Wind doesn’t really affect service as long as it is mounted securely. Heavy snow storms will cause interruptions. Heavy accumulating snow will need to be cleared if the Starlink dish can’t melt it fast enough.
I was offered RV, then 2 months later or less, was offered regular starlink – RV is awful half of the time, at night it is difficult to stream anything. And their SUPPORT link, simply doesn’t work, it fails out everytime I’ve tried in the last 4 days.
I am trying to purchase starlink but the map doesn’t locate my address, I used the map function coordinates however it won’t allow me to progress on the shipping section as the address is not recognized and won’t allow me to input another address for shipping. How do I contact someone for help as haven’t got an account yet? Thanks
When you say coordinates, did you use plus codes for the address?
https://www.starlinkhardware.com/how-to-find-out-if-starlink-is-available-in-your-area/#What_If_I_Dont_Have_An_Address
Customer has Starlink installed February 2022, billing took in April $99.00 but person doesn’t have internet now (had service until July) and the system isn’t showing her email or phone number exists. How can we see about getting service turned back on?
Have they tried to recover the account:
https://auth.starlink.com/forgot-password
Are they still logged in to the app on their phone? Maybe they can look at their account details that way?
I have a 2nd starlink account for my lake house. I reset the system to fix connectivity issues. Now I can not reconnect. I need to recover the second account info but have failed getting a support ticket response or phone or email password recovery. I’m not 100% sure which email I used, but I do have my account number. I tried to use that account nummer to reply to a different email and nothing. I am paying for a service I can not use. It’s so frustrating…Please help, if you can?
It can take days for customer service to respond. They would be able to help you out. Nothing I can do because my site isn’t affiliated with Starlink. If you’ve tried all the emails, you’ll need to wait for Starlink customer support to help you out.
What does the app say when at your lake house? Are you connected to the Starlink Wifi network? If you reset it, it should show up as “STINKY”. Are you getting an offline status? Disconnected?
It does show as stinky and the gets locked up in searching.I have a clear path and its just stays in Offline mode.
No email yet again… 6 days now.
Stow the dish using the app. Then unplug everything. Leave it for awhile. Then come back, plug it in. Does the dish move and point up? It should point up and start searching for satellites.
Is this a Residential account? Is the service address at the lake house?
I’d like to talk to someone in marketing or sales
My site isn’t affiliated with Starlink. There isn’t a way to talk to someone in sales. You have to buy the dish before you can talk with anyone.
I signed up for Starlink and currently waiting for it to become available in my area. I would like to cancel my deposit but don’t seem to have an account (?) but I have where it went through my credit card.
You have to enter an email address when you pre-order, so you’ll just need to remember the email you used when you signed up. There is a Forgot Password button on the Starlink.com login page if you can’t remember your password.
.
How long dose it take to get a confirmation number for the purchase? Been over 12 hours now.
Sometimes their system fails to send confirmation emails. When you log in to your account on the website, do you see the order?
My stepfather recently passed, 2 weeks after getting Starlink. 🙁 I have attempted to reset his password using his email address and mobile number MULTIPLE times with no luck. Can anyone else recommend a way to get help? Thank you
Could he have used a different email than the one you have tried? Do you have access to his cell phone where you could potentially change the password or email from the Starlink app?
I cannot confirm my order, there are no buttons or links in my account, support form when I try to submit a request shows the message “Something went wrong on our end. Please wait and then try again.”
Same problem…
I’ve been hearing reports of this issue a lot. Seems like when their support system is down, they take away the Submit button to prevent new tickets from coming in. You will have to check back later and try again, as unfortunately this is the only way to contact Starlink.
I have a situation, I requested the delivery to the end of the month, I came in 2 day ago, to find out, I have to get in the roof? I am going to need some time, I am lock out of the account, I can’t even talk to anyone. So if you fell like it give me a call. You have my number on file.
My website isn’t affiliated with Starlink. You’ll have to follow the instructions on this page to contact Starlink support.
None of your suggestions work on my Vivaldi Browser, or Edge. Is there a better way to get to support?
When I use the app I can get to the “Contact Support” page (unlike the browsers that only point to a blank web page), but as soon as I start to fill out the form the “Submit Request” button disappears. I simply want to reset the password on my router. Simple enough with every other router I have used (many, many.)
You could have some ad-blocker or some other extension that is blocking elements of the contact form. Not sure why the page would be blank or the Submit button missing. If you want to reset your Wifi password you just need to use the app and change the password. If you are locked out, you can also reset the Wifi completely by plugging and unplugging the router to power 3 times in a row.
Thanks, I figured out how to do it on the app.
No problems with any other sites that I am aware.
I don’t think I ever installed any ad blockers on this computer.
The problem with the submit form is present on this computer as well as my iPhone.
On the computer a blank page is all I get when I try to got there.
On the iPhone the submit button disappears as as soon as I start filling in the form, though it was there initially.
I work for a public transit agency and we provide LTE Internet onboard to 50+ customers, but it’s very difficult in rural regions.
Do you know if Starlink is available for such application? I tried to contact them but like you already know, there’s no way to discuss with a sales rep…
Starlink does work in-motion for vehicles, but it isn’t officially supported by Starlink right now. I expect them to have an in-motion RV and vehicle mounted product in the future. But for now, there would be no officially supported product for your application.
I just mounted starlink on our roof and need to run the cable through the outer wall. will need a pretty large hole and was wondering what works best to close off the holes once the cable is routed through the wall. for some reason starlink doesn’t include these routing instructions or materials in the mount setup kit
Starlink sells a cable routing kit in on their website that includes the drill bit and accessories needed to seal up the hole. There are also plenty of options at any hardware store. Look for the rubber type gaskets meant for electrical wiring and exterior installations. Depending on the size of the hole, you might be able to get away with some exterior sealant to seal it up.
Hello. We are an Maritime distributor up in northern norway. We wish to contact you regarding pushing out maritime internett system. We can be a support site up north, installation and setup.
My site isn’t affiliated with Starlink.
I am looking to get Starlink for a not for profit organization. I don’t see anything on their website about this. There is business, persona or RV….our not for profit could afford the personal account but not the business account. I would like information on this…we would have about 1 to 15 people using the internet daily
That’s a question for Starlink. If I were you, I would go ahead and order Residential, and then contact Starlink with my account to ask permission to use Residential for the not for profit.
I am attempting to sign up for starlink business, but cannot complete the first step: enter your address. The address is on a Native American Reservation, the maps on starlink site shows that they currently serve the area. The issue is, starlinks site requires a PLUS code in the zip. This location and any location on a reservation does not have a PLUS code for mail….because USPS does not deliver to reservations. Anyone who needs to get mail uses a PO box, and still no PLUS code. What can i do? I cant open a ticket (no account yet), cant email anyone, cant call….Im stuck. Any suggestions?
https://www.starlinkhardware.com/how-to-find-out-if-starlink-is-available-in-your-area/#What_If_I_Dont_Have_An_Address
Looks like they disabled tickets. I was able to reach the create ticket page, but I reach a “Something went wrong” message (both iPhone and PC Laptop) when I hit submit. Been on the wait list for 17 months, yet my neighbor (2 properties away) signed up 3 months ago and just got service. (not RV)
New Starlink system purchased from friend. How do it set it up? We’ve tried to submit a ticket on the old owners side. No result.
The previous owner will need to reach out to Starlink to initiate a transfer to your name. Have the previous owner send in a ticket with your email and service address. More info here:
https://www.starlinkhardware.com/how-to-buy-sell-and-transfer-a-used-starlink/#How_to_buy_a_used_Starlink