Are you having an issue with your Starlink system? As simple as the kit is, there are many things that can go wrong. Whether your dish is not connecting to the internet, or you have billing questions, it’s important to know how to get in touch with Starlink customer support.
Starlink is good at a lot of things, but one area that seems to be lacking at the moment is customer support. We get questions almost daily about how to contact Starlink to get an issue addressed. Don’t worry, you aren’t missing an obvious phone number, email, or contact form on their website. In fact, Starlink makes it rather difficult to contact them.
In this article, we will walk you though the steps that you should take to get support for your Starlink system.
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Starlink Support Documentation
Before reaching out to Starlink, try to find the answer to your question on Starlink’s support page. They have a variety of support categories that answer the most common issues, such as setup, installation, billing, obstructions, etc.
You can find the Starlink support page on the website or in the app, just click on Support. Most people will find what they are looking for by simply browsing or searching for their specific issue.
How To Contact Starlink Support
If you can’t resolve the issue from the documentation on the support page, you’ll need to create a ticket with Starlink customer support. Here is how you contact support:
Step 1: Visit the support page on the website or app
Website users, visit the Starlink Create Support Ticket page here:
Mobile app users, open up the Starlink app and tap Support.
You need to be logged in to your Starlink account on the website or app to access the ticket system. Also, pre-order accounts are not able to create tickets. If you try to create a ticket from a pre-order account, it will just give you an error each time you try to submit it.
Step 2: Browse the topics for your issue
Browse the support documentation for your issue. There is a search box you can use to search for keywords. You can also browse through the various categories to find your issue.
If you don’t see anything related to your issue, that is ok. You can simply select any support topic and continue to the next step.
Step 3: Click the thumbs down icon
When you’ve found a support topic that is similar to your issue, click on the thumbs down icon below the support article. If you don’t see the icons like in the screenshot below, make sure you are logged in!
Step 4: Fill out the contact form to create a ticket
On the Starlink app, hitting the thumbs down icon takes you to a support ticket request form. Fill out a subject, describe your issue, and add any attachments you may have. Then hit Submit to complete the ticket creation process.
On the website, hitting the thumbs down icon brings you to a prompt to contact support. After hitting Contact Support, you’ll get another prompt asking if you you want to switch to the Starlink app for a faster resolution. Click Continue On Web.
Now you are directed to a ticket request form. Fill out the subject line, add a detailed description of the problem, and add attachments if necessary. Click Submit Request to complete the process.
Check On The Status Of A Ticket
To check on the status of current or previous support requests, visit the website or app. Make sure you are logged in. Click on Support.
On the web, click on All Messages in the left side menu. You’ll find a list of your current and previous tickets to review.
On the app, hit the mail icon in the upper right corner of the screen to see a list of previous and current tickets.
This is where you can add additional information to your ticket if needed. Don’t try to create a new ticket for the same issue, it will be automatically closed by Starlink. Instead, just add a new reply to an existing ticket.
Starlink Customer Complaint Email
The fastest way to get support for Starlink is to use the online ticket system that we outlined above. Starlink has a separate system for resolving customer complaints. If you have a complaint, are locked out of your account, or don’t have an account, you can try emailing SpaceX.
You can email SpaceX about Starlink issues by sending a message to: [email protected]
Make sure to include “Consumer Complaint” in the email subject line for more efficient email processing.
Does Starlink Have A Phone Number?
No, Starlink does not have a public phone number to call. You will not be able to call and speak to someone regarding Starlink products or support. The only contact method is their support ticket system.
I Am Not A Customer, How Do I Contact Starlink?
If you don’t have a Starlink account, you won’t be able to contact Starlink through the online ticket system. The only method of contact for routine support is the support ticket system, which is only accessible to customers logged in to their account on the app or website.
I Am Getting An Error When Submitting A Ticket
If you keep getting an error message when trying to submit a ticket, you are probably a pre-order customer. Pre-order customers are not able to submit support tickets at this time. We recommend reaching out to the complaints email to try to resolve your issue, since you won’t be able to create a ticket.
My Ticket Keeps Getting Automatically Closed
Duplicate tickets will be automatically closed by Starlink. If you have an open ticket, creating new ones for the same issue won’t result in a faster response. If you have additional information to add to an existing issue, go back to the ticket and add a new reply.
Worst customer service i opened a ticket returned the product and almost 2 months later no reply back no refund nothing
how does this work, you pay deposit then they send equipment then $600 upfront or do you pay the $600 out?
If your area is waitlisted, you pay the $99 deposit. When Starlink becomes available at your address, you then pay the balance left on the $599 equipment + taxes and shipping if applicable.
I am existing starlink customer. Really do like it but am extremely frustrated for support. I keep trying to log in to update my account for billing and keep getting invalid credentials. Every support item depends on my being able to be in my account but if I can’t login it won’t work. Have tried different ways to get help and nothing. I did get a payment notice to my new email but can’t do anything because I can’t get logged in or reset my password. Any suggestions?
I would try to email the [email protected] spacex .com address. That’s about the only other way to contact them. If they don’t respond within a few weeks, file an FCC complaint. People have had luck with this route, I guess they are legally required to respond to official FCC complaints.
How can i have my fcc complaint?
Here is the form: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824
I’ve been trying to get help for almost four weeks. There is no response to my ticket. I have no idea what to do next and am feeling like Starlink is a scam.
My internet service works very well, I have internet via Wi-Fi with good speed and coverage. I wanted to extend my network via Ethernet cable and for this I bought an Ethernet adapter to get internet via cable, I installed it according to the instructions in the graphic manual that comes with the adapter, but I have no internet via cable, the LEDs that normally light up in the Ethernet port receptacle do not light up, this makes me think that there is no data or energy transfer. I bought a second adapter thinking that the first one would be damaged and when I connect this second adapter the problem is the same, there is no signal in the Ethernet cable, needless to say that I have tried with different Ethernet cables but the problem persists, am I omitting some additional configuration or is my router damaged?
Translated with DeepL
It seems like the router is broken if you aren’t getting a connection from both Ethernet Adapters. I would create a support ticket with Starlink, explaining your issue.
hi everybody sorry for my english i am french. I am living in a little island Sin Martin in west indies insland. I made my order since 30 april. No news … payment 70 dollars ok.
Il want to make a “ticket” but impossible … every where, i have open ‘support” and i don’t find ‘inch” to open “ticket” … i don’t understand why.
Is there someone whose have an idea for help me ?
Was it just a pre-order/waitlist deposit? Or a full order? Pre-order accounts cannot create tickets.
I lost my equipment months ago that I had received and used since I’ve gotten an account with Starlink how do I go about opening my account again and ordering new equipment
Try to log in to your account. If you don’t know the login information, you can start a new account with a new email. If you can log in to your existing account, you should be able to add a new line of service from the dashboard. If starting over, just go to the main Starlink.com page and enter your address to start the order.
I have recently set up and are using Starlink. I get regular emails and invoices for monthly payments. My email will be disappearing with no forwards in a week. I am trying to change this information in the app or on the website.
I have tried to sign in to my account but it says my credentials are incorrect. I have tried to recovery having a reset sent to my email address and nothing comes. Also tried it with my phone number and alternative email. I can not set a “ticket” for help without signing in to my account. I have my account number but nothing works. Any suggestions?
You can try the alternate email recovery method if you have your account number. It allows you to specify a new email address to send the recovery email to. If that doesn’t work, email the address listed in the article and hope they respond. You’re not already signed in to the app? A ticket can be created there as well.
My father in law decided to stay with broadband after purchasing your starlink setup, his equipment was paid for, can I use that equipment to set up a starlink account without purchasing a new setup?
Noah, I bought a Starlink and it shipped to my house. Turn it on and it worked wonderful. My wife and I have decided to move. I took the Starlink to the new address and it would not work… so I have determined that Starlink is location-based service, fair enough. How do I change the location? Can I do it within the app? Do I need to change to the roaming service plan? Thanks for your efforts here to help fill in the holes of Starlink support. It is appreciated.
You can update your service address on the website account dashboard. If there is open availability at the new address, you can update it and it should work again. If it is waitlisted, you can convert to Mobile/Roam instead.
I have a Starlink device But unfortunately, I do not have access to the Starlink account information .I live in iran please help
Nicaragua, Costa Rica and Honduras are not covered at the moment.
A starlink customer of the a regional roam / travel plan who bought the kit in Mexico saif, that he is able to use starlink also during his travels in those countries.
a) Can you confirm this? b) And do you need to be a resident in the country where you buy the roam / travel plan? I am planning to buy it in El Salvador and then travel down to Costa Rica.
No I can’t confirm anything, you’ll have to go based on the Starlink coverage map, and reports of people using the service in those areas. Generally, though, there is global coverage, and only local regulations would cause Starlink to disable connections in certain countries. You don’t need to be a resident of the country you are shipping it to.
Here in El Salvador they ask for either the ID number or your tax number on the order form.
So it looks that you have to be a resident of El Salvador. 🙁
I have tried several attempts to install this simple ethernet adapter. Every try and my router will never boot back up unless I remove the adapter. Its such a simple install I don’t know why its not working except for being defective. Really sucks that email is the only way to get any help. I should have researched more. Now I cant connect my security system because there is no way to plug in the ethernet cable. Just keep making service tickets for fun. smh
Do you know if Starlink offers discounted rates for all volunteer nonprofits? I was going to allow the nonprofit to use my Starlink for their annual event by adding portability for that month, but they discontinued that option.
I’m not sure on discounted rates. They haven’t released anything publicly about discounts for non-profits. It would have to be something you work out with Starlink directly.
Hi wondering if starlink has a phone number to actually talk to someone, can’t find anything anywhere
Hi, I purchased star link kit. Everything works great. But after the purchase my credit card was hacked. Iv been trying to edit my information and it won’t let me change. So now how do I make my payment being I can’t talk to a person
You can update your payment info on your Starlink.com account dashboard. You can also create support tickets there if you need to talk to someone with Starlink.
My debit card was stolen and two charges from this company debuted $1.4K in charges and now my bank is frozen. I was told to contact starlink internet to dispute the charges to have it refunded since it’s fraudulent. How do I go about speaking to someone about this issue.
You can try the email in the post above, otherwise, file a complaint with the FCC. They are required to respond to those complaints.
If you submit a support ticket and request that they call you, they will call. But there is no way to call them.
Have repeatedly requested that they call, but they do not do so. My problem is my payment is being declined, does nit give me the ability to change my payment method to another card, and where, they Starlink, says it’s been fixed, try again. The issue is not my Credit card(s).
Starlink , to date, has chosen nit to call and clear this up. One would think they would be interested in getting their payment.
Hi Noah, I am a new RV Starlink user and I’m not having much success. It worked at my house, but my first two locations it says obstructions. Well the first one did have some tall pine trees there were were good open spots where I thought it should’ve worked. The second place was very open but it still says obstructions. It’s got to 100% very quickly and I want it to just try but of course there is enough please try it anyway button. Any suggestions?
I would try it at the best location you can, and see if it causes enough interruptions to become a problem. You might not even notice, depending on your use cases. If it is indeed a problem, you can then look into higher mounts or alternative locations. Some people use Starlink without problems with a low amount of obstructions according to the app.
My home has 60 cm stone walls and a wifi signal will not pass from room to room. i currently have a router in each room cabled to the receiving router, I want to know if the starlight router has a port so I can send the signal by to my existing routers by cable?
Yes, if you buy the Ethernet Adapter. Once you have it online, just plug in with the Ethernet Adapter, and enable bypass mode on the router.
Thank you. Is the Ethernet Adapter available from Starlink or do I buy it from a third party supplier?
It’s available directly from Starlink at shop.starlink.com.
I also didn’t receive a confirmation email.
I was charged $150 and have a confirmation code.
My account is not active so I cannot create a ticket and it’s 3 weeks with no answer from “[email protected]”.
Could you suggest how to reach support or create a ticket?
Without an account, besides the email you already tried, there is no other way to contact them. I recommend contacting your bank to have the charge reversed. You can create a new order at Starlink with a different email if you wish.
I did not receive email confirmation after my order and payment was made please help me does anyone experience this?
It’s pretty common, most of the time the email was typed in incorrectly. Was this a full $599+ order or just a $99 pre-order?
We would like to order the hardware now to receive the Canada wide discount but I don’t want to start using the hardware until we move on June 28th. Can I order it now, have it delivered to my current address and set up the account when we move in June? If so, how?
Yes you should be able to. It won’t work at your current address, it will only work at the indicated service address, which would be your new address that you are moving to. During the checkout process, you can specify a different shipping address to have it shipped to where you are now. Keep in mind, billing starts 14 days after shipping so you will be paying even though you won’t be using it until June.
Hi I’ve cancelled my second order 15 days ago but still not received my money back. What do I do?
Have you created a support ticket with Starlink? That’s the only way to contact them so that they can take a look at the refund status.
Starlink has been off line for 30 minutes. Router light is on. App says offline outage. Unable to submit a ticket. It keeps telling me to submit off line. I am off line
There was a major global outage. Are you back up?
Will one Starlink unit work to provide internet between a main house and a mother in law apartment over a garage that is not connected to the main house?
You would likely need to run Ethernet and install a separate access point for Wifi. If the garage is close enough to the main house, a mesh system might work.
We have had Starlink for 6 months and loved it. Suddenly it disconnected and we have submitted tickets and not gotten answers that resolve our problem. We have monthly automatic payments so are up to date with billing and have even climbed up on the roof to check equipment and all is fine there. We are three days now without internet. What to do next? Jeannie
Us too Jeannie. Ours went off on evening of Friday 7th April and hasn’t come back on in 3 days now. Checked all the kit including climbing on the roof and factory reset the kit many times. Support ticket raised but still no contact. I believe there was a global outage caused by a certificate expiry on Friday night. My guess is that the certificate has been renewed at the backend but kit cannot connect to the network to renew at client end. Really getting annoyed at paying £75pm ($93pm) for no service.
I’m sure they are backlogged because of the outage, so response times might be even longer than usual. Make sure to mention that you would like a credit for this month since you’ve had this interruption.
But it’s not good enough really is it. When you’re paying premium price, you expect premium service. Decent speed broadband isn’t a luxury, it’s a necessity. Seem typical of Elon to be solely interested in making money through selling stuff rather than supporting existing customers.
Has yours come back on? I have had the same problem with mine saying it’s offline. I’ve checked all my equipment and it is fine. Very frustrating.
It is not uncommon for support to take several days, sometimes a couple weeks, to respond to a ticket. I recommend checking both ends of the Starlink cable, and making sure they are seated fully, and not damaged. The cable has been the biggest hardware problem from what I’ve seen.
We’ve been without service for almost 2 weeks with no response to submitted tickets. Equipment is all good and auto pay as well. If you get any contact information please pass it along, thank you!
I’m, being billed for services I never ordered or received, and you seem to have no contact information. I assume this requires filing a fraud complaint, etc.
I would recommend contacting your bank to stop any payments.