Starlink has been delivering satellite internet around the world since late 2020. As time has gone on, some customers have had to get rid of Starlink for one reason or another. Websites like eBay and Facebook Marketplace are filling up with used Starlink dishes. If you are interested in buying or selling a used Starlink dish, this guide was created to help you out.
We’ll give you all the information you need in order to safely buy, sell, transfer, and activate a Starlink kit on the used market. To start out, let’s quickly answer the most common questions.
Can you sell your Starlink equipment?
Yes, you can sell your used Starlink equipment. Customers who are on the Residential, Business, Roam, and Best Effort service plans are able to sell/transfer their hardware. When you purchase Starlink, you own the hardware. According to Starlink, you have the right to do what you wish with your equipment:
2.5 Title to Starlink Kit. Starlink will transfer title to the Starlink Kit and any accessories to you at the time of delivery.
7.5 Transferring Services. You may have the option to transfer or assign your Services to another responsible party if (a) the account is paid-in-full and in good standing; and (b) the Service address is the same or the requested Service address has network availability. Service transfers are subject to Starlink approval. Please visit https://support.starlink.com/ to learn more about transferring your Services.Starlink Terms of Service
Can you buy a used Starlink dish?
Yes, you can buy a used Starlink dish, assuming the buyer and seller meet all the requirements. You can buy used Starlink hardware and purchase Residential, Business, or Roam service. Residential and Business plans might not be available in all areas due to capacity. If your address is waitlisted, you won’t be able to start new Residential service with used hardware. In order to use a Starlink dish that you bought used, you’ll need the seller to complete a few different tasks. We’ll get into that next.
How to sell and transfer a Starlink kit
In this section, we will guide you through the process of selling your Starlink dish. If you are a buyer, you can skip this section and jump to the buying section.
Step 1: Write down your Starlink hardware info
You’ll need to collect some information to provide to the buyer. Record each of these identifiers so that you can reference them later. Either one of these numbers can be used to activate the dish, but provide both if you can.
- Device ID – On the Starlink.com Account Portal, click Manage on the hardware you wish to transfer. Under the Devices section, write down the Starlink Device ID. Example: KIT300900751. The Device ID is also printed on the Starlink shipping box
- Terminal ID – To find your Terminal ID, open up the Starlink app. At the very bottom, tap Advanced. Under the Starlink section is the ID number. You just need the numbers, not the “ut” at the beginning. Example: 01000000-00000000-002c64bb
Step 2: Cancel your Starlink service
Your service must be cancelled in order to complete the transfer process. In order to cancel, all your outstanding orders and monthly statements must be paid in full. To cancel your service, log in to your Starlink.com Account Portal. Click on Manage next to the service you wish to cancel. Click Cancel Service. Select the reason you are cancelling, and then uncheck the box that asks if you want to return your hardware. Click Confirm to process the cancellation.
Step 3: Initiate the transfer
Head back to the Account Portal and click Manage on the dish that you wish to transfer. Then click Transfer. You’ll need to confirm that you accept the conditions of the transfer. The hardware will be removed from your account permanently, there is no going back after you hit Confirm. Your service will stop immediately, and any remaining days in the billing cycle will be lost.
Step 4: Get the hardware ready
Pack up all the hardware from your Starlink kit. The buyer will need the dish, mount, Starlink cable, router, and router power cord. Factory reset the Starlink router and any mesh nodes that you might be including in the sale. To factory reset the router and mesh nodes, unplug and plug in the power 6 times in a row, waiting a few seconds in between each power cycle.
If you have the original Starlink box, pack everything back up. If not, make sure you package or transport the hardware in a safe and protected manner. You don’t want to damage any of the equipment, especially the Starlink dish and Starlink cable connectors.
Step 5: Communicate with the buyer
When you find a buyer for your Starlink kit, you need to let them know how to activate the hardware on a new or existing Starlink account. Provide them with all the ID numbers that you recorded in Step 1: Device ID and the Terminal ID.
Let the buyer know that they must sign up for service on Starlink.com. They will need to go through the checkout process for whatever line of service they are wanting (Residential, Roam, or Business). The ID numbers you provide will allow them to activate their new service with the hardware you are selling them.
Send them a link to this guide, and refer them to the How to buy a used Starlink section for instructions on how to activate their new Starlink hardware.
How to buy and activate a Starlink kit
In this section we are going to walk through the process of buying and activating a used Starlink dish that was purchased from a 3rd party seller. It’s important to note that the seller must have already cancelled their service, and transferred the hardware out of their account before you can activate the kit.
Step 1: Collect the Starlink ID numbers
Before you can activate a dish that you purchase on the used market, you’ll need some information from the seller. Be sure to collect one of the following identifiers, preferably both:
- Device ID – Example: KIT300900751
- Terminal ID – Example: 01000000-00000000-002c64bb. You just need the numbers, not the “ut” at the beginning
If the seller doesn’t know these numbers, send them the link to this guide and refer them to the How to sell and transfer a Starlink kit section. Either ID can be used to activate the dish.
Step 2: Start an order at Starlink.com
Head over to Starlink.com and type in your address in the text box. If you are trying to purchase Roam or Business instead of Residential, click on the service type in the menu that you wish to order. Once on the landing page of your service, type in your address.
After typing in your address, click Order Now. If you are purchasing Residential or Business, the ability to transfer used equipment is based on availability in your region. If there is no capacity, you’ll only be able to submit a $99 pre-order deposit. You won’t be able to transfer the used Starlink kit to a new Residential account. Instead, you can go back to the menu, select Roam, and proceed to set up an Roam account if you wish.
Already have an existing Starlink account? To add used equipment to an existing Starlink account, log in to your Account Portal. Click the plus icon in the upper right to add a new location. Select Residential or Roam, and then proceed to Step 3.
Step 3: Type the hardware ID into the order form
After hitting Order Now in Step 1, a new page will appear, with a checkbox for “I already have my Starlink”. Check the box, and enter in the Device ID or Terminal ID in the text box. You should have received these ID numbers from the seller.
If you don’t see the checkbox for “I already have my Starlink”, it either means your area is at capacity for Residential or Business service at your address. You won’t be able to proceed with Residential service, but you can try again from the Roam of the Starlink website.
Step 4: Complete the rest of the order
Continue filling out the order form by completing the sections for contact and billing information. When everything is filled out, click Place Order. Upon completion of the order, your service will start immediately. You’ll be billed every month until you cancel the service.
Buying and selling tips
- Confirm that you can order Starlink Residential at your address prior to buying a used Starlink. Be prepared to purchase the Roam service instead, if you still wish to buy the used equipment
- When buying from eBay, take advantage of their buyer protection. You’ll need to pay in advance when using eBay, so communicate your expectations with the seller regarding the transfer before buying
- When buying a used dish, verify the condition with the seller. You will need to make sure it can turn on, connect to satellites, and connect to the internet. It’s always best to be able to check it out in person
- When buying, ask the seller if their Starlink account is active or cancelled. If the account is still active, make sure they are prepared to pay off any outstanding balances
- When selling, communicate with the buyer about availability restrictions for Residential and Business service. Also talk about the option of starting up Roam service if the buyers address is waitlisted
- Share the link to this page with the person you are dealing with, so that both of you understand the process
Can I cancel/reverse a transfer?
If you are the seller, you cannot reverse a transfer. Once you have successfully transferred a hardware kit off your account, you can’t add it back. If the deal falls through before the buyer activates the dish, you can still sell it to someone else. If you wish to start using transferred hardware again, you would need to complete the buyer activation process and add the hardware back to your old account, or even a new one.
If you are the buyer and have activated used hardware with a new account, you can simply cancel the service. If you wish to return the equipment to the seller, or sell it someone else, follow the section above for selling a Starlink kit.
Can Starlink Roam (formerly RV) be transferred?
Yes, you can sell and transfer your Starlink Roam hardware kit. Since the hardware between Residential and Roam is identical, buyers can activate either Residential or Roam with your used Roam kit.
How much is a used Starlink worth?
A new Starlink kit costs $599, so naturally, a used Starlink is not as valuable. If a buyers address is open for Residential or Roam, it doesn’t make a lot of sense to list a used dish for more than MSRP.
In our opinion, $300-$500 is a fair price for a used Starlink kit. If you are a buyer, don’t pay more, just buy from Starlink instead.
Does the warranty transfer over?
The warranty provided by Starlink starts from the date of the original purchase of the equipment. Any remaining warranty time is transferred with the equipment, to the new owner. In the US, the warranty for the Standard hardware kit is 12 months. Refer to our Starlink warranty post for more information.
Can I transfer a Starlink kit to/from a different country?
It depends, based on specific local regulations. In some markets, the hardware is geo-locked. That means it cannot be used outside of the country it was originally shipped to. It’s generally best to purchase or sell Starlink kits within the same country they originated from. If you are buying a kit from a different country, you might not be able to activate it for new service. Be sure to communicate expectations with the seller in case you are not able to successfully activate the dish.
Hi. A few weeks ago I bought two used Starlink kits (let’s call them S1 and S2) on Ebay for two other people as gifts. In the past few weeks I have been busy but today I had some extra time to test them before giving them to those people. During testing I noticed a few issues. Could you please help me figure out what to do?
1- The first question I have is that how can I test that both S1 and S2 hardware work properly and can connect to the internet without paying the subscription fee. Because if seems if I pay for the subscription fee to test the kits, Starlink wouldn’t refund me the money even if I only need to run a test for a few minutes (correct me if I’m wrong). So, would it possible to test the hardware without paying anything?
2- In the Advanced settings in the Starlink app there is a red light next to “Router” and says “disconnected” under it. Is this normal?
3- For S1, despite the fact that the owner told me he/she has followed the instructions for transferring ownership and has ended the subscription, I see a message on the Starlink app saying “Unexpected location” and under it says “Please use Starlink at its registered address”. I don’t see this message for S2. What should I do to resolve this? Would it go away once the person who received S1 opens an account and starts paying the subscription fee?
4- For S2, the person on Ebay has sent the wrong terminal ID and I’m not sure why that is the case. What I see in Advanced settings in the app is different than what the seller sent me (not sure about the device ID as of now since I don’t know how to find that from the app). When I enter the terminal ID that I see in the app on Starlink website after I check “I already have my Starlink”, I don’t get any errors and the hardware cost becomes $0. Does that mean everything should be okay with S2 in terms of creating a new account with the terminal ID that the app shows?
5- Is there a way that I can find the device ID on the app? I just want to make sure the device ID I received from the sellers match with the device. What happens if the device ID that I received from the sellers is wrong? All I need to be sure about is that eventually my friends can create an account on the Starlink website and use their kits without any issues even if the sellers have sent me the wrong device and terminal IDs.
6- During the test for both S1 and S2 I saw a message on the Starlink app saying “downloading update” or something like that. For S2, after a while, I received a message saying there is an update available. I tapped on it and it asked me whether I want to update the software and I tapped on yes (or whatever button meaning yes). However, for both S1 and S2 I still see Version is 2023.12.2 in Advanced settings. Why is that? Is didn’t check whether Starlink version has changed though since it’s pretty long.
Thanks in advance for your time
1. You won’t be able to test internet connectivity without buying a subscription. You might be able to navigate to Starlink.com. I know you can from a paused Mobile subscription, but not sure about a completely unassociated dish. Otherwise, hooking it up and making sure you get Offline, but not Disconnected, is a good sign. Also, if the dish is able to update firmware, that is also a sign it is working fine. You’ll want to make sure the hardware can update to one of the most recent firmware versions.
2. Could just be because you aren’t signed in. If you can join the Starlink Wifi and do setup without an issue, I wouldn’t worry about it. You can try a factory reset by power cycling the router 6 times in a row.
3. Try the activation test that you did with S2. As long as the website doesn’t give you an error message and shows $0 hardware for your order, it should be a valid device able to be activated.
4. Yes everything should be ok if it doesn’t give you an invalid device ID error.
5. Not that I know of. You can only get the dish serial # on the bottom of the mast, and the terminal ID. And I believe on the website you can only use either the device ID (kit # from the box) or the terminal ID from the app.
6. It’s the Starlink version, the long number, that is the dish firmware. That is what is updating.
Thank you so much for your answers <3
I purchased a used Starlink system recently, and had ordered a new system about 9 months ago and am still on the waitlist. When I tried to activate the used system, it did not allow me to chose residential. I’m assuming this is because the area is full and I need to wait for my new system on order to arrive. Is it possible to use my used starlink under a roaming account for the time being, and when they ship my new unit install that and resell the used? I do not want to do something that will lose my place in line. I would love to talk to someone at Starlink about this but I can’t see any way to get ahold of them. Also, the previous owner canceled his service and I have the Kit number. I am assuming I can resell this unit to someone else without me having activated the account, but I don’t want to give someone else my current problem of not being able to use the hardware. Thank you for your guidance.
I should also ask if I can accept the Confirm Best Effort option on my account for the new hardware I ordered before (I have not done that yet). My primary concern is getting kicked out of the waitlist and needing to start all over again. Is it possible to confirm best effort service, then install my used starlink kit and have it work instead of the roaming option? Thank you again
Starlink just started allowing people to convert from Roam to Residential. So what I would recommend is to activate the used hardware on a Roam account. Then convert to Residential. Once the conversion is complete, you can cancel your pre-order. Here is more detail on how to convert:
Thank you very much for your help! Greatly appreciated!
Not sure on these, you would need to get in touch with Starlink directly. They have avoided resellers with several exceptions, to keep costs down for customers. From what I’ve heard you would need to be a large operation to be considered. As in up-front ordering of more than 1000 units. To use your Starlik in a different country you would need Global Roaming. It’s always best to ship it to where you are going to use it, to avoid the 2 month restriction for roaming plans.
I read through all of the comments hoping to answer my questions, but I’m still not 100%. We run our business from home so am worried to do anything and be left without service. We currently have Roam service in our RV office that sits next to our home under construction. I have another separate Starlink account for residential service, we’ve been on the waitlist for a couple years. I received the email to activate service for the residential plan. I understand the workaround for transferring Roam to a new Residential account, but am I understanding accurately that by “new Residential account” I’m unable to activate that transfer within my current account, the one I just received the email stating it’s ready? Rather, when the transfer is completed on the “seller” end, if there is availability on the “buyer” end, a new residential account will be created to activate the residential service (and I would have to use an unused email when initiating the transfer)? My worry is when I check the service address on the availability map, it continues to say Waitlist for my address and the entire area around. Does this not matter if I received the activate email for my address?
If you have a pre-order notice for eligibility, you won’t be able to activate used hardware for that offer, since it’s a waitlist spot that is being filled, and not open Residential availability for your area. When you accept the Residential offer and it adds the hardware to your cart, I believe there isn’t even the option to check “I already have my Starlink”. If there isn’t, you have to buy new equipment and sell your Roam hardware on the used market.
Thank you so very much, I understand completely and am so glad I found this forum to check with you before I tried to cancel and transfer. Thank you again!
An Rv was purchased and the Starlink Roam came with it. The seller didn’t have the box and failed to relay the device OD and Terminal ID. How do I get that off the device? I’ve never had Starlink before and was excited about this purchase but never thought to ask.
The seller will need to cancel their account and hit the transfer button on their account dashboard. Before they do that, have them write down the Kit # from the account dashboard. Once you have that # and they have transferred, you can activate it on your own Roam account. If they have already transferred, you can hook up the dish and power it on. Connect to the Wifi. Open the Starlink app, go to Settings. Advanced Settings. Write down the “ID” number (starts with ut, but ignore the ut) under Starlink. You can use this number to activate the dish.
I am currently on the Residential Wait list for US Florida. Can I buy used hardware, activate Roaming service and still maintain my spot on the wait list?
Yes, placing a Roam order won’t affect your pre-order for Residential.
Hi there ! I have the OG round starlink dish and the black ethernet plug in (power supply side) and gold plug in prongs became damaged to the point where it no longer would connect even when wiggled in place just right. I contacted starlink about my options considering it’s now 2 years old and to my surprise customer service sent me a whole new square kit free of charge! Now, trying to get to my point and question here… I’ve seen many a reddit dishy posts of far more skilled than I who could easily recrimp a new plug and surely straighten the gold plated contacts and get it working again. I’d like to attempt to sell my old dishy potentially to such a fixer (seriously discounted obviously) but I’m confused about the whole transfer stuff in your article. I still have and intend on keeping my service and have already activated my new dish on my account. Can I just sell the equipment in this case and a buyer be able to work out service on their end? Like, since I’ve activated my new dish on my account I’m assuming the old dish would no longer be tied to my account or something LOL please advise I’ve gotten myself so confused now thanks in advance
Good question, you will have to look on your account on Starlink.com. Do you see two KIT #’s after you click Manage under Your Starlinks? Should see a new one, and the old one. If you don’t have the ability to hit the Transfer button on the old dish, you will need to create a support ticket with Starlink to make sure the round dish KIT # is disassociated from your account and can be activated by someone else. It might be something they have to do on their end, since it was a direct replacement.
I checked and both are listed. I hit transfer and it prompted me to first cancel my service. At that point I contacted support. Still haven’t heard back yet though . smh
I live in South Africa, which is currently not serviced by Starlink, although Nigeria just received the service and neighboring countries like Mozambique and Swaziland will soon have it.
There is no plan to extend service to South Africa yet.
I work for a charity organization (NGO) in rural South Africa, where good internet connectivity is a necessity but not cost-effectively available, so Starlink will be a godsend for us.
I have heard on a number of people buying the Starlink kit on Ebay for example, bringing it into SA and using a Roam subscription to connect to the service. Apparently, they connect to the Nigerian-linked satellites and get a relatively good ping and good throughput.
I would appreciate your thoughts on this.
It appears you would need to subscribe to the Roam package by entering an address in any area that is serviced by Starlink and then pay for this with a credit or debit card in the currency of that country where the service is subscribed. In my case, I can do this because our NGO is based in Australia. Question is, if I buy this kit on eBay and follow the recommendations you make in your excellent article, would I be able to use it in SA?
If you purchase Global Roam you would be able to use it anywhere with coverage, which is virtually global. The only thing I would worry about is the restriction on using it in one country for longer than 2 months.
I have found a starlink kit for sale its says it is the gen1 version round dish. I am looking to put this in the Bahamas for a internet connection. Do you have any advise, concerns or do not do advice?
Appreciate you advice.
Before exchanging money, I would make sure the dish powers on and can update to one of the latest firmware versions. A dish that has sat unused can be bricked if the firmware becomes too far out of date. You can check firmware versions here:
Other than that, you will need the kit # or Terminal ID to activate it. You will also need to make sure the seller has cancelled their service, and transferred the hardware out of their Starlink.com account.
I live in Iran. As you probably know, there is no way to legally purchase a Starlink station in Iran for political reasons, so I bought a Starlink station on the black market a few days ago. After set up and connected the station, I found that the unit could not be activated or the app reported that the Starlink station was not active for my location. All attempts to fix the problem via the app have so far failed and I have no way of contacting Starlink Support via the app or otherwise.
Can you help me regarding this to activate the station? What are my options?
You could try Global Roam. You need to have the previous owner cancel and transfer the hardware out of their account. You need either the kit# or Terminal ID too. Once you have those, go to Starlink.com/Roam, and set up a new purchase of Global Roam. Select that you already have your hardware, and enter the kit# or Terminal ID in the field.
I tried that, when I enter the shipping address at Starlink.com/Roam I get a message that the service is not supported in my region and I should provide my email address i.e. I cannot create an account to enter my address and payment information .
Type in another address for another country, one that allows you to proceed with the checkout. Since you aren’t actually shipping hardware anywhere, it shouldn’t matter with Global Roam.
I’ve tried something like that too, but if I specify a European address for example, I have the Regional (100 Euros) and Global (230 Euros) package options and according to the description, the Global option can only be used for two months, after which I have to update my address. is that correct?
That’s a good point, there is the 2 month restriction, although previously it’s never been enforced by Starlink. It’s the risk you will have to take by trying to use a product in a place where it does not have regulatory approval I guess. You could send Starlink a support ticket asking what they recommend, after you have activated the service. Maybe they can change something on their end to allow it to be used there?
i am already using my unit out of the addressed area for more than 2 months, and it’s fine.
i assume the 2 month-rule is between 2 countries that both can order starlink.
i also assume starlink is aware of how people use their unit in accordance with their principle of selling starlink in the first place (to help the disadvantaged), and they would only back out if the said unit is confronted with local legal problems.
i live in a country oppressing people specifically in regards with starlink and internet in general. i imagine iran is much, much worse. if i were you, i’d ignore the 2-month risk.
Hi. I want to buy a used Starlink from a friend and give it as a gift to someone. My friend has not used his Starlink for the past 4 months and the dish has a slight dent on it. So I want to test the dish before wrapping up the kit as a gift. Would it be possible to pay the monthly payment to Starlink and test the dish for a few minutes only and cancel the subscription? Would Starlink refund the money back to me?
No, they wouldn’t refund the money since it isn’t a new purchase directly from them with a return period. But I don’t think activating the service would even be necessary to test it out. Plug everything in and leave it for several days. It’s probably way behind on firmware updates and will need to get those downloaded. Here are the list of updates:
I think if it is able to update, and doesn’t give you any major errors or obstructions (assuming you have a clear view of the sky) it should work fine when giving it as a gift. Just make sure the original owner has followed the process in this article to transfer the hardware out of their account so that it can be activated by the new owner.
Another question, the seller gave me the device ID (that starts with KIT) and the terminal ID (that starts with ut) but the device ID doesn’t work when I was trying to open an account on Starlink website. Is that normal? Is there a way to figure out what the actual device ID is? It seems that they are not printed on the hardware (or I don’t know where to look at)
Yes, if you can get the app to work, you can go to Settings > Advanced > and then look under the Starlink section to find “ID” that will start with ut. Don’t include the ut when ordering on Starlink.com. The kit# isn’t displayed anywhere on the hardware, just on the original box and the users online account. If the previous owner hasn’t transferred it out of their account, you can’t activate it until they do.
I found some additional info about your app problem. If it still is stuck at the connect screen, look for a “skip setup” button. Should get you in.
Thank you. I just wanted to give another shot at creating an account with my device ID (last time I did this was a week ago) but I don’t see the option “I already have my Starlink” anymore. Do you know anything about this change? I also don’t see an option to choose the hardware type (residential vs business)
If you are signed in to an existing Starlink account, it won’t give you the option for “I already have my Starlink”. Also, if the address you are attempting to create an account for is waitlisted, you won’t see the option. It’s probably only giving you the option of a $99 pre order since the area is waitlisted. You can always go to Starlink.com/RV and transfer into an RV account that doesn’t have a waitlist.
Thank you. I just tried with RV and see those two options and also the check box for “I already have my Starlink”. However, when I enter the device ID or the target ID I get an error saying “Invalid Device ID”. This is for an additional Starlink kit that I just purchased for myself and the seller has just just send me a screenshot from his/her Starlink app with device ID that starts with KIT and the Terminal ID that starts with ut (although the screenshot doesn’t show the “ut” prefix — but it’s in the same format). Do you know what could be going on?
The seller probably didn’t cancel and transfer the dish out of their account. The seller has to log in and hit the transfer button as shown in the article in order for you to activate it. If they can see the Kit# in their account, that is proof that they haven’t hit the transfer button. When they do, the device completely disappears from their view/control, and they would only be able to see the Kit# on the shipping box or order history, not anywhere on the Account Portal.
Hi! We just purchased a home in Bimini Bahamas. There are people there that have Starlink, but when we go to the Starlink site, I believe it shows it’s not available. What do we put in as our service address so that we can get a dish ordered?
They might have RV, you should be able to order that.
Why should I pay full equipment price to Starlink during activation of the transferred device? Maybe somebody knows – what I’m doing wrong?
Just start typing your contact and payment info, it should update to just the monthly price.
After a seller completes the transfer how long does it take for the equipment to be available for the buyer to set up?
It is available immediately after the seller transfers the equipment out of the account.
Hi, thanks for such a useful info. Unfortunately I have a problem from the beginning. I don’t have a “cancel service” button on my account. Not on the first page, not going to “my starlinks” – “manage”.. (as you advise) there is no one. I use Residential now. Do you know maybe they change its location. I already tried to write to support, but they don’t answer.
It should be on the left hand menu after you hit Manage. If you don’t see it, make sure you are logged into the correct account. Then contact support if it is still not there.
Hello, I’m buying a house with Starlink already hooked up. I’m purchasing the equipment from the previous owners for the same address. Is there a way to just continue the service? Can I call and speak to someone on the phone?
If you don’t mind the previous owners name on the account, you could just take over their account. Change the email, phone, and credit card of course. No, there is no phone # to call. You could request that Starlink call you by submitting a support ticket through the Account Portal.
Can Starlink for RV be paused? If so for how long and how many times a year?
I understand that one account cant have two dishes on it, correct? So to use portability you would lose Starlink at the home, So best to get Starlink for RV on same or new account with a seperate dish?
Yes, RV can be paused for however long and as many times as you need. It’s done in monthly increments, based on your billing cycle, so you’ll pay for full months of service and it cannot be prorated when you pause again. Correct, you can’t have two dishes on one service plan. So if you did Portability with Residential, you would have to take down the dish if you wanted to travel. RV would be your best bet, added to your existing or new account, if you want to have a separate travel dish.
I upgraded from standard to HP, and have swapped the two.
Accommodation was conveyed regarding return shipment via USPS, by phone, but the lengthy transfer of FedEx via mail to this region somehow allowed the support ticket to be closed before the HP arrival, and the ticket would not allow reopening.
Both setups show active, but I thought of transferring the standard to someone local.
Perhaps the new “transfer” mode has shuffled the deck some.
When I hover the cursor over “transfer”, it indicates service cancellation required, but the service cancellation option does not designate any specifics, either/or of hardware, and “service” makes me think “account”.
Most, with just one kit, are likely closing that account, but I am not.
Especially after your warning about no going back.
I had reopened a new support ticket, copy/pasting the original, seeking advice. But they are so swamped, and this transfer roll-out is likely still being sorted out.
Appreciate all the patient tolerance you’ve shown.
Have you encountered and previous dual active systems within the login manage page? Hope I’m making sense here
So when you upgrade or replace a dish, both will be active in your account for a period of time. After you have started using your new hardware, the previous hardware will be removed from your account automatically. This can take several weeks. Record the Kit # from the old hardware, and check back in a couple weeks to see if it has been removed from your account.
What I’m not 100% on is if this old hardware is truly unlocked. You can verify by attempting to activate an RV account following the process in this guide. If it accepts the Kit # and is only going to charge you $150/month, then you’ll be able to sell it and transfer to someone else. If it gives you an error, this hardware may no longer be valid in the Starlink system and is essentially useless.
Good advice, patience.
Since northern Alaska availability we’ve seen some recognition by Starlink that time delay in shipping and shipment modes very much scramble defaults.
My original order took 6 weeks to be transferred from FedEx to US mail, then arrive.
Billing starts 2 weeks after orders ship. Problem returns, time allowed is expired before arrival.
But the operating functionality is such a game changer that the frustration is worth the gamble.
And, through months of dialogue, latent as heck, some support folks realized the need to flex and accommodate the regions circumstance. Speaks well of the organization, while they are swamped.
I eventually received a return shipping label, adjusted to USPS, since we have no FedEx. After being scanned locally, as enroute/returning, I received full refund for the original standard dish. That patience part is critical and necessary, since support is so overloaded. Appears they have a long memory.
Transferring could have saved the slow shipping delays involved, but the two processes, upgrade/transfer, may have conflicted.
Appreciate the feedback, I was tempted to force things.
I wanted to transfer my Starlink to another country. And can do it only as RV. But actually I dont need RV. Need a common Residential but in another place. Whats the catch? What this transfer feature for if I just could buy a portablility ?
Did Starlink support say you could only do it as RV? If you haven’t already, I would create a ticket to ask about this situation. They might have more options. The catch with RV is that it’s a bit slower at times because RV users are deprioritized on the Starlink network. But otherwise, it would work fine if there isn’t Residential availability in the place you are moving.
Where can I get a second starlink “dish only” so I can leave my RV setup in my RV and just move my starlink modem in my house and connect to the secondary dish when I’m home at my registered address?
You can’t because the service is tied to the dish itself, not the router.
Im so mad i am trying to get a ticket for Starlink but i do not have the options for the thumbs up or down.
You have to be logged in to the Starlink app or the Starlink website to see the thumbs up/down. If you are on the app and already logged in, try to log out and then back in again.
Hello, Thanks for the informative site…. Looking to get a Starling for rv standard for my cottage in Canada. I live in Norway and am planning a trip oner in the spring. To insure the starlink is there before me, I am planning to have it shipped to a neighbour so it is there when we arrive. My question is (can’t find anything on starlink;s site) the 30 day return option starts when you log on with the starlink or when it is delivered?
The 30 day return window starts when it has been delivered.
We bought a house with Starlink and I purchased equipment from seller. I received transfer email on January 3rd and filled out form. Today my internet went out so I called seller and now his account is inactive and I have no service. I never received another email from Starlink since January 3rd….what do I do?
You will have to wait until the new transfer system is active. They halted all transfers this month, pending the implementation of the new system. After the new system goes live in February, seller will have to try again, or you could try reaching out to Starlink if you have an account/email from before.
We have an RV hardware package but are done traveling (located in BC, Canada). We will not need this equipment in the future. Do we have any options for selling or getting anything out of our equipment? Or is it just an expensive paperweight now if the RV system cannot be transferred?
Right now there are no options to transfer RV service. Starlink has temporarily stopped doing service transfers until their new self-service transfer system is in place at the end of the month. You’ll have to check back then to see if they start allowing RV to be sold/transferred. Make sure you subscribe to our email newsletter. I’ll send out an updated transfer guide when the new system is live.
As you indicate the RV “option”(?) is not a robust as the residential option. Is it possible to switch options from residential to RV for the RV season and then back again when I return to my residence?
I don’t know what you mean by robust, it’s the same hardware. You can switch from Residential to RV, but not back to Residential. If you just need to travel with Starlink for a few trips a year, consider keeping Residential and just adding on the Portability feature.
I bought a system from landlord, was working great until transfer request. I have submitted this twice now with no response from star link. When i look up the address it says it is on a wait list but we already had the service there it just needed to be in my name. Well since the transfer request I have no service. Do we know how long this takes to transfer so I can pay and get services in order to have any working services in my home as I live in a rural area.
So the landlord gave you the account login info for you to contact Starlink? If you submitted the request, you should have received an email from Starlink on your own email to set up a new account.