Category - Troubleshooting

Having an issue with your Starlink system? This section contains helpful troubleshooting guides for the most common Starlink issues.

Should you use a UPS with Starlink?

APC UPS for a Starlink Gen 3 router

A UPS (uninterruptible power supply) provides battery backup power for important electronics. They have automatic transfer switches to seamlessly transfer the load between mains and battery power, preventing harmful shutdowns and reboots. UPSs also protect devices from power surges and fluctuations by regulating the voltage output. Like almost all modern electronics, Starlink is sensitive to power fluctuations. A UPS is a great way to shield your Starlink from problems caused by power outages and surges. I used to work as an electronics technician at a hospital, and we used UPSs to protect critical patient care equipment. It’s one of those …

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App update makes troubleshooting Starlink much easier

The Starlink app is the command center for your Starlink system. The most recent version of the app overhauls the Statistics page, which provides information about how your system is performing. Let’s take a look at what has changed, and how it makes troubleshooting much easier. If you look at the screenshots above, you’ll notice a few things have changed about the Statistics page. There is a new legend at the top of the page. It shows that orange data represents the router, while white data represents the Starlink dish. More latency information is available in the most recent version …

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Fixing the “Router unreachable” message

Starlink router unreachable

The message, “Router unreachable” pops up in the Starlink app when your dish is connected to the internet, but can’t communicate with the Starlink router. This can happen for several reasons. In some cases, it’s expected behavior, like when you aren’t connected to your Starlink’s Wifi network. In other cases, software settings or hardware issues might be to blame. Does your app look something like this? Connect to the Starlink Wifi network Do you see the little cloud icon at the top of the screenshot above? That’s an indication that my phone is not connected to my local Starlink Wifi …

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Here is what “Restricted” mode means in the Starlink app

Starlink in restricted mode

Starlink added a new status in the app called Restricted. I’ve been getting comments and emails about it, so I figured it would be a good idea to make an article explaining what it means. I will also tell you how to get rid of it, so you can get back online. When your Starlink status reads Restricted, it means your dish is connected to the Starlink satellites and services, but your internet access has been restricted. You can only connect to Starlink.com through a web browser or the Starlink app to manage your account and subscription. Starlink has always …

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Here’s Why You See A Blank Line In Your Starlink Obstruction Map

Line missing from the Starlink obstruction map

Starlink is satellite internet, using a dish on the ground to communicate with a constellation of thousands of satellites orbiting the Earth. With Starlink, you need a clear view of the sky to get reliable service. If there are trees or buildings blocking the view of the dish, you can experience interruptions. Starlink refers to these objects as obstructions. The Starlink app is your command center. You’ll find the status of your dish and router, as well as several different settings and options. One of the tools in the app is the obstruction map. The obstruction map allows you to …

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How To Fix The Starlink Motors Stuck Error

Starlink dishes have electric motors inside that allow them to self-align to the Starlink satellites. When you first power on the unit, the dish will point straight up to find a signal, and then it will move into an optimal position a few minutes later. The “Starlink Motors Stuck” error pops up on the Starlink app when the motors in your dish are unable to aim or move. When the motors aren’t working, you can expect performance problems or even service interruptions. In some cases, your dish won’t be able to connect at all. If you are getting the motors …

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Starlink Troubleshooting Guide

Starlink satellite internet is amazing technology when it works. Unfortunately, electronics can break, glitch, or simply behave in odd ways. If you are reading this right now, you are probably experiencing one of those occasions, where Starlink just isn’t working. Does your Starlink app currently look something like this? Don’t worry! I created this troubleshooting guide to walk you through the steps needed to try to fix the dreaded Offline, Searching, or Booting alert messages in the Starlink app. I’ll explain what causes the errors, and offer several methods to fix them. Starlink App If you haven’t already, be sure …

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3 Ways To Reboot Your Starlink Internet

If you need to reboot your Starlink internet, there are a few different ways that I recommend. You can reboot the system from the app, power cycle the router, or reseat the Starlink cable. The most common reason to reboot Starlink is to troubleshoot internet issues. If the app is giving you the ‘Disconnected’ error, rebooting is a good first step. In this article, I’m going to show you how to reboot your Starlink system. I’ll start with the easy, recommended method. Then I will move on to some additional ways to restart the system. You can decide which reboot …

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Starlink Warranty And Claim Process Explained

It’s , so many Starlink customers have been using their hardware for years at this point. Although the hardware seems to hold up pretty well (I’ve had my original round dish since early 2021), issues happen. Whether you are an existing customer or just interested in getting Starlink, it’s important to understand the equipment warranty and claim process. In this guide, I will explain the warranty period for the various Starlink models. I will also give examples of what the warranty does and does not cover. Finally, I’ll show you how to file a claim with Starlink. Starlink equipment warranty …

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