Category: Troubleshooting

Having an issue with your Starlink system? This section contains helpful troubleshooting guides for the most common Starlink issues.

3 Ways To Reboot Your Starlink Internet

May 18, 2023May 11, 2023

If you need to reboot your Starlink internet, there are a few different ways that I recommend. You can reboot the system from the app, power cycle the router, or reseat the Starlink cable. The most common reason to reboot Starlink is to troubleshoot internet issues. If the app is giving you the ‘Disconnected’ error, rebooting is a good first step. In this article, I’m going to show you how to reboot your Starlink system. I’ll start with the easy, recommended method. Then I will move on to some additional ways to restart the system. You can decide which reboot …

How To Fix The “Unable To Load Account Information” Error

May 2, 2023

Sometimes, the “Unable to load account information” error pops up on the Starlink app when you try to log in to your account. You did everything right, making sure your email and password were correct. But you can’t get logged in. When you can’t log in to the app, several Starlink settings are unavailable. And while being logged out won’t cause your internet to go down, it is frustrating when you can’t change settings or manage your Starlink account from the app. This guide offers several solutions to fix the error. Why am I getting this error? Apps and software …

Starlink Warranty And Claim Process Explained

April 11, 2023

It’s , so many Starlink customers have been using their hardware for years at this point. Although the hardware seems to hold up pretty well (I’ve had my original round dish since early 2021), issues happen. Whether you are an existing customer or just interested in getting Starlink, it’s important to understand the equipment warranty and claim process. In this guide, I will explain the warranty period for the various Starlink models. I will also give examples of what the warranty does and does not cover. Finally, I’ll show you how to file a claim with Starlink. Starlink equipment warranty …

Starlink Obstructions, How Much Is Too Much?

April 11, 2023April 10, 2023

Starlink satellite internet requires a clear view of the sky. The phased array antenna in the Starlink dish actively tracks and communicates with satellites that are orbiting overhead. Anything in the dish field of view, which is about 100 degrees, can cause obstructions. How much is too much? Can Starlink still be used with obstructions? In this article, I will seek to answer these questions and help you understand obstructions a bit better. I will go over exactly what obstructions are, how to check for them, and how well Starlink will work with various levels of obstructions. Starlink Obstructed – …

How Long Does It Take For Starlink To Boot Up?

May 11, 2023April 10, 2023

The setup process for Starlink is relatively simple. You just plug in all the cables, give the dish a clear view of the sky, and wait for it to connect. But one of the questions I frequently get from readers is how long it takes to boot up. It makes sense, a lot of people are traveling with their Roam dish, or are dealing with power outages. They might be wanting to know how long they will have to wait until their internet connection is restored. In this article, I’m going to explain the boot up process and times for …

How To Stow Starlink

May 18, 2023March 6, 2023

The Starlink ‘stow’ feature allows you to move the dish back to its default orientation. You might need to stow the dish to send it back to Starlink, for troubleshooting, or to move it to a different installation location. In any case, you will probably encounter a situation where the feature comes in handy at some point. There are three methods that you can use to stow a Starlink dish. You can do it using the app, but there are also a couple of manual methods that require a more hands-on approach. You can even stow the dish if it …

How To: Starlink Router Factory Reset

May 11, 2023October 3, 2022

You may need to factory reset the Starlink router for several reasons. Perhaps you are troubleshooting a network issue, or transferring the Starlink hardware to someone else. In any case, performing a factory reset is an easy 3 step process. In this article, I will explain how you can factory reset the Starlink router. The following steps apply to the Standard rectangular dish and the High Performance square dish. If you need to reset the original circular dish or a Starlink mesh node, please scroll down to the relevant sections. If you don’t need to do a factory reset, and …