Category: Troubleshooting

Having an issue with your Starlink system? This section contains helpful troubleshooting guides for the most common Starlink issues.

How To Stow Starlink

The Starlink ‘stow’ feature allows you to move the dish back to its default orientation. You might need to stow the dish to send it back to Starlink, for troubleshooting, or to move it to a different installation location. In any case, you will probably encounter a situation where the feature comes in handy at some point. There are three methods that you can use to stow a Starlink dish. You can do it using the app, but there are also a couple of manual methods that require a more hands-on approach. You can even stow the dish if it …

Continue Reading

How To: Starlink Router Factory Reset

|

You may need to factory reset the Starlink router for several reasons. Perhaps you are troubleshooting a network issue, or transferring the Starlink hardware to someone else. In any case, performing a factory reset is an easy 3 step process. In this article, I will explain how you can factory reset the Starlink router. The following steps apply to the Standard rectangular dish and the High Performance square dish. If you need to reset the original circular dish or a Starlink mesh node, please scroll down to the relevant sections. Step 1 – Access the Starlink router Head over to …

Continue Reading

How To Access The Starlink Router Settings

|

One of the cool features of Starlink internet is the built in statistics and administration tool. Using your mobile device or web browser, you can access the administration dashboard to check the system status, change settings, or view other information about your system. The dish itself has firmware that generates this statistics page. You don’t necessarily need to be using the Starlink router to access the dashboard. In this article, I’ll explain the two methods of accessing the Starlink router administration page. Starlink App Method The easiest way to access the Starlink router administration dashboard is through the Starlink app. …

Continue Reading

Why Are My Starlink Speeds So Slow?

|

Have you been experiencing slower speeds with your Starlink internet connection lately? You aren’t alone, as many customers report slow speeds and performance issues. The issue is especially noticeable in the evenings, between 5pm and 10pm. Starlink has been operational for about 2 years, and there are still some growing pains happening. A lot of the performance issues and slow speeds are due to network congestion, but there are some things on your end to check. In this article I will explain some of the causes, and offer potential fixes. What are the average Starlink speeds? Before I get into …

Continue Reading

Starlink No Signal Received – What It Means

|

The Starlink app statistics page lists all the major signal events in the last 12 hours. You may have seen “No Signal Received” listed. What does it mean, and how do you fix it? In this article, we’re going to take a look at a few troubleshooting steps you can take to fix the signal issues. The problem may be with the Starlink network, or even your equipment. If the tips here don’t help, you may need to contact Starlink. What does the “No Signal Received” outage mean? The “No Signal Received” outage event happens when your Starlink dish can’t …

Continue Reading

How To Fix The Starlink Disconnected Error

|

The “Starlink Disconnected” error message is the most common issue that people have when first setting up their dish. It also occurs frequently for people who have recently moved or adjusted the dish. If you are getting the dreaded “Disconnected” error when trying to set up your Starlink system, this article is designed to help. There is a quick video on one of the most common solutions below. I also suggest you read over the rest of the article to learn about some other causes and solutions. Video Tutorial What causes the “Starlink Disconnected” error? The most common cause of …

Continue Reading

How To Contact Starlink Customer Support

|

Are you having an issue with your Starlink system? As simple as the kit is, there are many things that can go wrong. Whether your dish is not connecting to the internet, or you have billing questions, it’s important to know how to get in touch with Starlink customer support. Starlink is good at a lot of things, but one area that seems to be lacking at the moment is customer support. We get questions almost daily about how to contact Starlink to get an issue addressed. Don’t worry, you aren’t missing an obvious phone number, email, or contact form …

Continue Reading