How To Activate A Starlink Kit

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Several 3rd party retailers, such as Best Buy and Home Depot, have started selling Starlink kits. To use a Starlink kit purchased from an authorized reseller, you need to activate it. If you bought a used Starlink, this process also applies to you. You’ll need to go through the account setup and activation steps before you can use the hardware.

The process is pretty simple, but there are some caveats involved. You can create a new Starlink account, or add the hardware to an existing account. There are also some limitations with Standard (Residential) availability. In this article, I will walk you through the steps needed to activate a Starlink kit, and answer all the common questions along the way.

Step 1 – Find your Starlink KIT#

The first thing you need to do is find your Starlink identifier. There will be a label on the Starlink box with a KIT#. This is the serial number of the dish. I recommend taking a picture of the label with the KIT#. You’ll need it for the next step.

Don’t have the box? You can also use the Terminal ID number. Finding the Terminal ID is a bit more complicated. Plug everything in and allow Starlink to boot up. Connect to the Wifi network, set a Wifi password, and then open up the Starlink app. Scroll down and tap Advanced. Look for the ID number, it starts with “ut”.

Step 2 – Create a Starlink account

Now that you have your Starlink identifier, head over the Starlink activation page on their website:

Type in your KIT# or Terminal ID from the first step. If you are a completely new Starlink customer, click New Account. If you want to add a new line of service to an existing account, select Existing Account.

Note: You can’t activate Standard or Mobile service on an existing Priority (Business) account.

Step 3 – Select your Starlink service plan

If you entered a valid Starlink identifier, you’ll be asked to select a service plan. Before you can select a plan, type in your address in the text field at the bottom, and hit Search.

Not all plans are available in all areas. The main limitation is with Standard (Residential) service. In many areas, Standard service is at capacity, so you won’t be allowed to sign up. Check out our breakdown of all the Starlink plans if you need more information on the differences between the types of service.

Once you’ve selected your plan, click Continue to Checkout.

Step 4 – Fill out the order form

In this final step, you just need to fill out all your information. Starlink will need your contact details, shipping address, and payment method. Near the bottom of the page, you’ll see a cost breakdown. Since you already purchased the equipment, you should just owe the monthly service fee of the plan you selected in the previous step.

To finish the activation process, click Place Order. If successful, you’ll be directed to finish setting up your Starlink account by creating a password. Your username will be the email you used on the order form.

At this point, your Starlink unit is ready to be used. Your new Starlink service will become active immediately after the order is placed. Make sure to check out our setup and install guide to learn how to properly set everything up.

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19 thoughts on “How To Activate A Starlink Kit”

  1. I’ve been using a gen1 starlink kit for 2 years off-grid. The power brick failed Saturday morning. I submitted a ticket and within 10 minutes a gen 2 order was confirmed free of charge. Great but it’s going to take weeks to get to me so I drove 3 hours to best buy and bought the only available kit which was a high performance for $2500. I need Internet to work from home. The new kit is installed and connected but it won’t let me activate it! It also won’t work with starlinks site even though I’m technically on line. I’m using my crappy cell connection to write this. I’ve submitted another ticket. Any ideas before I get fired tomorrow? How do people activate starlink without an existing Internet connection? How do people update their hardware with their existing account?

    • When you purchase a new kit yourself, you need a new service plan to go with it. You’ll have to purchase Priority or Roam for the new High Performance kit if Residential isn’t available at your address. You can’t add it to your current service plan, only Starlink support can do that. Since you need internet right away, I would recommend just purchasing a month of Priority (Business) while you wait on support to sort everything out. See if you can return the replacement kit they sent you, and see if they can just add the KIT# from your new HP hardware to your existing service plan.

    • Update: Tech support switched my new dish with the old early this morning and I didn’t miss work. I’m disappointed in the hours of stress to get this done and it’s also disappointing tech support gave me wrong information on how to hook up my Gen3 router. My gen 3 is hooked up as my primary router without any other devices. Tech said this couldn’t be done.
      Well, everything works now so I’m happy.
      Thanks for the reply Noah. I needed to vent my struggles.

  2. I bought my starlink at best buy. When trying to activate, i can’t place the order to pay for the monthly service. I’ve tried 3 credit cards. I understand this is the last step before actually setting up the account. How can i get it to accept my payment to get this going?

      • I’ve tried for 3 weeks to order the equipment and nothing. I finally went to best buy and bought the euipment and then tried several days to activate it. Would never take payment! It’s so ironic that a few hours ago, we tried again and it went through. Woohoo!!! We have internet finally. They must’ve been having major problems on their end. Praying that this will be the only issues we have going forward.

  3. Hey Clarke am from Nigeria how are you doing? I have 2 new Starlink device with me and am not allowed to go past the place order page it’s telling me I should use alternate form of payment and I have done all that on the 2 devices. Please what could be wrong?

  4. I was on the waitlist for Oklahoma – I was able to buy a Kit from Best Buy and pick up – It’s the standard kit so either Residential or Roam service plans can use this kit, from what I understand. Neighbors around me have Residential service for $120/month. I am trying to activate service and Residential is not coming up as 1 of the choices. Is that because it’s full in the area? It’s a very rural area. I cancelled my wait list spot since I got the kit, but not sure that was the best thing now. Once Residential opens up in our area, I should be able to just transfer over since same equipment, right? So, the negative would be paying $30 more a month that I want to for worse service, is that right?

    • Yes, if Residential isn’t an option, it’s because there is no capacity in that area. Starlink did start to allow people to change over from Roam to Residential, but then they removed it, and it’s unclear all the rules and stuff surrounding the conversion from Residential to Roam. At this point I’m not confident that you would be able to directly convert in a waitlisted area. But, if one day your location completely opens up (ie no more waitlist, no preorders) you would be able to convert or worst case just transfer the equipment to a new Residential account.

      The negative with Roam is the higher price, and less performance, especially during peak usage hours.

  5. Hey Noah,
    If I am on the waitlist, does that mean I can buy equipment from a retailer and get service? I live in South Alabama. There are people around me who have service. Wish I knew a time frame.


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