The most recent Starlink firmware update is kicking many Starlink users offline, with no internet access. In some cases, only a few websites and internet services are working. The software update rolled out early Saturday morning, with customers waking up to a broken connection.
Starlink routinely updates the software of the dish, router, and app. Typically, they roll out several updates to the dish firmware each month. We keep a log of Starlink firmware updates on this page. If your Starlink internet isn’t working, check your software level to see if you received this update:
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How to check your software version
To check which software your Starlink dish is running, open the Starlink app. Scroll down to the very bottom and tap Advanced. You’ll find the dish software/firmware version listed under the Starlink section, labeled Software. If your software version matches 0e583171-9b84-4947-a5a2-183f0fef1832, that could explain why your connection isn’t working anymore.
What to do if you received the broken update
At this time, the widespread impact of the most recent firmware update is unknown. Many customers around the world are reporting that their connection fell offline after the update. But without any confirmation from Starlink, it’s impossible to know exactly what the cause is, or if it’s even related to the firmware. If your connection is offline, I recommend the following steps:
- Reboot your system by unplugging the router, waiting 30 seconds, and then plugging it back in.
- Wait about 15 minutes for Starlink to boot back up, and check to see if you are online.
- If you are still offline, check all cable connections. Reseat and inspect the connectors as necessary.
- Try a factory reset of the Starlink router. Power cycle the router 6 times in a row. After allowing the router to boot back up, set your Wifi network name and password in the Starlink app.
Can I roll back to another version?
Unfortunately, it’s not possible to manually control which software version your dish receives. It’s completely up to Starlink to push updates. There is no way to downgrade or roll back to the previous firmware version, unless Starlink pushes that to your dish.
Can I stop the automatic updates?
Starlink doesn’t give customers a way to opt-out of automatic updates. Starlink controls which customers get updates, and when it happens. So, if your dish is currently on a working firmware version, there is no way to ensure that it doesn’t update later on.
The good news is that this issue is big enough for Starlink to immediately take notice of, so they will likely stop the broken update from rolling out further. If the internet outage is indeed firmware related, Starlink will likely roll back affected customers as soon as possible.
What’s happening and live updates
Update – 3:29pm CST: The issue appears to be resolved for most customers. Starlink is rolling people back to the previous firmware version. Social media reports indicate that manually stowing/unstowing, or rebooting the system initiates the software rollback if it hasn’t happened already.
Update – 12:12pm CST: Starlink is rolling back affected customers to the previous dish firmware version, per user reports in the comment section below. This confirms the issue was firmware related.
Based on social media and reader reports, after the firmware update, the Starlink app is showing the Disconnected message. Normally, the Disconnected message means there is an issue with the Starlink Wifi connection. In this case, though, the error is showing despite a connection to the Starlink router. Users are still able to see their statistics and network settings.
Some users are reporting that certain Google websites and services are still working. For example, one comment on social media reported that YouTube was working, but most other websites were not loading from their Starlink internet connection. Another user reported that more and more websites are coming back as time goes on. Could it be a Starlink network routing or DNS issue? In any case, it appears to be a widespread issue. just check out the Starlink DownDetector page:
So far, there has been no official statement from Starlink regarding the issue or the firmware update. We’ll keep an eye on Starlink’s social media accounts, and let you know if that changes. In the meantime, it the best option is to submit a support ticket with Starlink if you believe you are affected.