Starlink users have the ability to remotely connect to their Starlink system from anywhere in the world. With a recent software update, users can now view their system statistics remotely.
You probably missed this feature in the app because Starlink didn’t really make it obvious or easy to figure out. That’s why we created this step-by-step guide to help out.
Why would I want to connect remotely?
Many of the Starlink settings can be managed remotely. For instance, if you know a big snow storm is coming, you could turn the dish pre-heat function on while running errands, so that you don’t have to worry about snow buildup when you get back home.
You can also view network statistics, check for outages, and even stow the dish. Many of the functions are available from a remote connection, so it’s nice to be able to manage your Starlink system from anywhere.
Starlink Remote Connect – Step by Step Guide
Step 1: Open the Starlink App
Make sure you are disconnected from your Starlink WIFI network. Connect to cellular data or another WIFI network. Then open up the Starlink app.
Step 2: Tap on Select Starlink
You will see DISCONNECTED in the app, which is normal. To initiate a remote connection, tap where it says Select Starlink. Then select your remote Starlink from the list.
Step 3: Remotely Control Your Starlink
Once you’ve selected the remote Starlink unit, you should see status information on the app home screen. In the example above, I connected to my paused Starlink RV account. So the ‘Upcoming Pause Of Service’ message is expected, but your status screen may look a bit different.
You can now remotely view your Starlink statistics, obstruction data, and also control some of the settings like Snow Melt.
Speed Test
If you attempt to perform a speed test remotely, you won’t be testing your Starlink network speed. The speed test will be testing whatever internet connection your device is using. If you are connected remotely, that means your cellular network, or perhaps the WIFI network at your work/school/etc. The Advanced Speed Test is unavailable for remote connections.
Stats
Click on the stats icon to view network statistics, including uptime and usage.
Devices, Settings, etc.
When remotely connected to your Starlink, you’ll also have access to connected devices, settings, and support. You can do things like pre-heat the dish for an upcoming snow storm. Or perhaps you need to stow the dish to reset the connection for troubleshooting. Most settings and features are available in remote connection mode.
Features like speed test or checking for obstructions will not be available when connected remotely, as those require your phone to be connected to the Starlink WIFI network.
how does the remote connection work, does it only communicate with the dish and the router is left out of play
Right, it just talks to the dish to give the statistics and settings that are available on the dish itself. You won’t have direct access to your router or home network.
how to log out from starlink app?
Tap the person icon in the upper right corner, then scroll down and hit Sign Out.
I’m in Canada and when I move to Step 2 I only have “local” as a Starlink option not “remote”. Is this a regional setting/offering by the app?
Make sure you are logged into the Starlink app with the right account. Also make sure you are not on your local Starlink Wifi network.
I setup Starlink in Maine for my 80 year-old mother. I used an iPhone 6. I am now in Colorado and attempted to log in and manage it remotely. I cannot. It seems to think that Starlink still needs to be setup. My wife has an iPhone 10. I installed the Starlink App and then I logged into my account and we still get bupkis. It falls apart on Step 3, where it should say “Connect to your Starlink Remotely” it has nothing on my phone and on my wife it says something like “go to starlink.com and buy portability.” As you can imagine, my mom’s tech skills are not strong, so it’s important that I figure this out. I have a Pixel Pro 6 arriving in 4 – 6 days but she cancelled Dish. She can’t get around much and if Starlink goes down it’s going to be a major issue for her if I can’t manage it remotely as advertised. Please advise.
More info: Step 2 is screwed up as well. We don’t see “Disconnected” or any status like that. We see the same Setup / Look for Obstructions options that we saw when we set it up the first time.
You can try to sign out from the account, and then sign back in. Be sure you are signed in to the correct account. Do you have multiple Starlink’s or just this one? When you originally set it up, did everything work correctly on your phone before you left?
Is it possible that the dish is actually disconnected or powered off at the install location? Being disconnected, or not being logged in to the right Starlink account are the two things that come to mind for an issue like this.
Happy to report that this did start working correctly on the iPhone 10 after we left it overnight and tried again in the morning. The app is a big buggy on the older iPhone 6 (which is not on the latest ios) and it does not work there. Hope this helps someone in the future.
Thanks for the follow up!
In the example scenario your family has no net connection thru Starlink… How exactly does your phone connect to the Starlink hardware from some remote location? (or if local/on-site, using another WIFI or cell network isn’t gonna work either if the SL gear isn’t talking to satellites, right?)
You’re correct, if your Starlink is completely disconnected you won’t be able to view the status remotely. It will just say Disconnected on the app. Downtime with Starlink is typically intermittent. If your family is having issues, chances are you’ll be able to remote in and view the outages and see if it’s from obstructions, network maintenance, etc. But the remote view still enables you to diagnose the complete outage. If you can’t remote in even after 5-10 minutes, you’ll know you have a serious problem and a complete outage.
I should make it more clear in the example about the limitations. Thanks for it out!