So you’ve placed a Starlink order, but now what? You are probably excited to finally get high speed internet. Or maybe you ordered a mounting accessory to get rid of those annoying obstructions. In any case, you can check the status of your order in a few easy steps.
In this article, I will walk you through the process of checking the status of a Starlink order. Whether it’s for an accessory, or a pre-order deposit, it’s pretty easy. I will also explain how you can cancel or return a Starlink order to get a refund.
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How to check the status of your order
You can check the status of your order using the Starlink website or the Starlink app. I recommend using the website because it offers more order details and options. Here are the steps:
Step 1 – Log in to the website or app
Head to www.Starlink.com in a web browser. You need to be signed in to see order details, so open the menu by clicking the menu icon in the upper right corner of the page. Click on Sign In, and enter your credentials. After logging in, you should land on the account dashboard.
If you are using the Starlink app, tap on the profile icon in the upper right corner of the app. Sign in if you aren’t already logged in.
Step 2 – Find the order in the Your Orders section
On the account dashboard page, find the section labeled Your Orders. This section contains all of the orders on your account, whether they are for Starlink units or accessories.
You can quickly see an order summary from this page. You’ll see the shipping address, order status or tracking number, and a View button. To view more details on the status of the order, click View.
If you are using the app, tap on Orders from the account menu to view a list of your orders. You’ll see an order summary, and tracking information if the item has shipped.
Step 3 – Check the status under Order Summary
Once you’ve clicked on View, you are directed to a page with more details on your Starlink order. Under the Order Summary section, find information like order date, order number, and order status.
To check the status of your Starlink order, look under Order Status. Here are the three Starlink order statuses:
- Pending – the order has been placed, but not yet processed by Starlink
- Preparing Shipment – Starlink has processed the order, but it hasn’t shipped yet
- Shipped – Starlink has shipped the order and provided a tracking number
If your order hasn’t shipped yet, it will say Preparing Shipment. Otherwise, if it says Shipped, you can view tracking information on the right side of the screen. You can click the tracking number to view additional information on the Fedex website.
Checking your pre-order status
If you placed a pre-order deposit for Starlink, the process for checking the status of your pre-order is a bit different. Follow Step 1 from above to log in to the Starlink website. On your account dashboard, look under the Your Starlinks section.
You should see your pre-order service address with the description of Deposit. For additional information and options, click on Manage.
Starlink doesn’t provide estimated availability information for pre-order deposit holders. The only things you can do with a pre-order are:
- Update the service address
- Update the shipping address
- Cancel the pre-order and get your deposit back
The only availability information is found on the Starlink map. If you hover over your location on the map, an estimated availability date is displayed. It should be noted that this date is very broad, it isn’t specific to your account or pre-order status. In many cases, this date is delayed and pushed back further.
For more information, check out our article on the Starlink waitlist.
How to cancel or return a Starlink order
Want to cancel or return your Starlink order for a refund? If you haven’t already done so, follow steps 1 through 3 above to log in to your Starlink account dashboard.
Once you are on the Order Summary page, click Return. If your order hasn’t shipped yet, you will see Cancel Order instead.
If you need to cancel and refund a Starlink pre-order deposit, follow the steps to check a pre-order status above. After clicking Manage on your pre-order deposit, click on Cancel and Request Refund to cancel the pre-order and get your deposit back.
It’s important to understand that canceling your pre-order deposit takes you out of line on the waitlist. If you decide you want to get back on the waitlist, you will be placed at the end of the line.