You Can Now Add Additional Users To Your Starlink Account

Starlink has updated their account system to support multiple users. This new feature, previously reserved for enterprise customers, is now available for consumer accounts. Customers will now be able to add additional contacts to their account, like family members, a backup email address, or even tenants.

In this article, I will go over the update, explaining what it means to add additional users to your Starlink account. I will also walk you through the process of adding an additional contact. Finally, I’ll cover some of the limitations and nuances you should know about.

Starlink allows you to add contacts to your account

This update to the Starlink account management system allows Residential customers to add multiple contacts to their account. There are several situations where this might come in handy. For example, you might want to add your spouse, or another family member, who can manage the account in your absence.

Another scenario is one that I get asked about a lot from readers. Let’s say you are a small business owner, using the Residential service plan. The employee that originally set up the Starlink account is no longer employed. Your service is still going thanks to automatic payments, but the business is essentially locked out of the account without having the credentials from the previous employee. Now, with this update, you can add multiple employees who can administer the account, reducing the chances of running into issues in the future.

If you rent out a house that uses Starlink for internet access, you can now add your tenant as a contact on the account. Your tenant can add their payment info and handle all the billing. This makes transitioning to a new tenant seamless. Just delete the previous tenant, and add a new one, who can then take over billing responsibilities.

How to add a user to your account

To add a new user to your Starlink account, log in to your account dashboard on Starlink.com. Once logged in, tap the menu icon in the upper right corner of the page.

Near the bottom of the menu, tap on the gear icon to open up user preferences.

A list of users is displayed. If you haven’t added any other users, you will be the only account contact shown. To add a new contact, tap the “Add User” button.

Fill out the contact information for the new user. All fields are required. Tap “Add User” after you’ve finished filling out the info.

After you’ve added the user to your account, Starlink will send an email to the new contact. The email contains a link to finish setting up the account by setting a password. The new user must set their own password from the email, you will not be able to do it for them.

How to remove a user

Removing a user from your Starlink account is simple. Log in to your account dashboard and navigate to the user preferences page. Reference the previous section if you need help getting there. In the list of users, tap the trashcan icon next to the user you wish to remove from the account.

User permissions

When you add a user to your account, they have all the same permissions as the original account owner. Currently, there is no way to restrict permissions for specific users on the account. All users on the account have the same abilities.

Any user can delete any other user, so be careful about who you add to the account. Only add users you trust, as they will be able to do anything that you can do on the account.

Maximum number of users

Starlink has restricted Residential accounts to a maximum of 3 users, including the original account owner. Once you hit 3 users, you will not be able to add more until you remove one.

Final thoughts

The ability to add additional users creates some flexibility in the management of Residential Starlink accounts. I think the best use case for additional users is adding a family member to the account, so they can control it if the original owner becomes unavailable. Another good idea is to add a backup email address that you have access to. If you ever get locked out, you can always access your Starlink account from the backup user profile.

In future updates, I hope Starlink adds role-based permissions to user profiles. Right now, every user on the account is an administrator. They can control billing, delete other users, and even cancel the subscription and transfer equipment off the account. This isn’t ideal unless every user is a trusted family member or friend. It would be nice to specify permissions for each user. For example, you might only want a tenant user to be able to update payment information.

What do you think of this change? Who will you be adding as users to your account?