The Starlink app statistics page lists all the major signal events in the last 12 hours. You may have seen “No Signal Received” listed. What does it mean, and how do you fix it?
In this article, we’re going to take a look at a few troubleshooting steps you can take to fix the signal issues. The problem may be with the Starlink network, or even your equipment. If the tips here don’t help, you may need to contact Starlink.
Table of Contents
What does the “No Signal Received” outage mean?
The “No Signal Received” outage event happens when your Starlink dish can’t find any satellites to communicate with. When this happens, your internet connection is lost.
This outage event is a Starlink network issue. That means the problem is most likely on the Starlink side, and doesn’t have anything to do with your setup or equipment.
Usually, these outages are temporary. They typically resolve themselves within a minute or so. But sometimes, extended periods of “No Signal Received” show up in the Starlink app statistics. These frequent events can be caused by several things:
No satellite coverage
The most common cause for no signal is a lack of satellites. The Starlink satellite constellation isn’t fully deployed. Because it isn’t complete, not all areas of the globe will have perfect and continuous satellite coverage.
You may notice short periods of “No Signal Received” as your dish waits for a signal from another satellite in the constellation.
Weather
Another cause of this outage is weather. Heavy rain and snow may interrupt the signal enough to cause problems. If your area is experience inclement weather, wait for the storm to pass and see if the issue is resolved.
Obstructions
Trees and other obstructions can sometimes cause the “No Signal Received” outage. Typically, obstructions show up as their own outage event, but sometimes minor obstructions will register as no signal.
Troubleshooting tips
- Make sure you don’t have any obstructions in the Visibility section of the app
- Wipe the surface of the dish clean with a damp rag if it is dirty
- Reboot your Starlink system by unplugging the power, and then reconnecting after a couple minutes
- If you frequently see “No Signal Received” after troubleshooting, contact Starlink
Contact support
If none of the above information has helped you solve your issue, consider contacting Starlink for help. You could have a defective dish, which is covered by the limited warranty. Even if your hardware is fine, they might be able to tell you if the satellite coverage in your area will improve soon.
To contact Starlink:
- Log in to the app or website with your Starlink account
- Click Support
- Pick the support topic most closely related to your issue
- Click the thumbs down icon on the expanded topic
- You should be redirected to a ticket request form
For more information on contacting support, check out our guide here.
Conclusion
The “No Signal Received” outage happens when your Starlink isn’t communicating with any satellites. This issue is mostly caused on the Starlink network side, and doesn’t necessarily mean anything is wrong with your setup or equipment.
Weather and obstructions can cause these issues, though. So be sure your dish is free of obstructions, and watch out for storms that may be affecting the signal.
If you are still having frequent issues with this outage, contact Starlink for help. There many be an issue with your dish. Starlink will be able to remote in and check on your hardware.
See Also: Starlink Troubleshooting Guide