In order to buy satellite internet service from Starlink, you need to create an account and go through the order process. You will also need an account to contact Starlink customer support, or to buy official accessories from the Starlink shop.
In this guide, I will walk you though the steps of creating a Starlink account. I will detail the process of selecting a service plan, determining availability for your address, and filling out the required order information. I will also explain how to recover your account and reset your password in case you forget it. Finally, I’ll answer some frequently asked questions related to logging in and managing an account.
Order Starlink To Create An Account
You can’t just create a Starlink account without ordering the service. To create an account, you first need to order one of the service plans.
Step 1: Visit www.Starlink.com.
Step 2: Select the service you wish to purchase from the top menu. Residential is the home internet plan, RV is the mobile internet plan. To learn more about each option, check out our article comparing the Starlink plans.
Step 3: Enter your address and click Order Now to check availability. Not all Starlink plans are available everywhere. Some areas with coverage have a long waitlist to sign up.
Step 4: Based on your address, you can either place a full order for the equipment, or be placed on the waitlist with a $99 pre-order deposit. In either case, continue filling out your contact information to create a Starlink account.
Step 5: When you complete the order by clicking Place Order, you will receive a confirmation email at the email address you provided. This email is your account username. The confirmation email will contain instructions to set up your account password.
Signing In To Your Starlink Account
Once your password is set, your Starlink account is created! You can now log in to the www.Starlink.com site to view your account dashboard. To sign in, visit the website, open the menu, and click Sign In. You will use the email and password you set when ordering your Starlink service. On the account dashboard, you can manage your Starlink service, order accessories, contact support, view billing statements, and more.
How To Recover A Starlink Account
If you forgot your password, or lost access to the email account that you created your Starlink account with, follow these steps to recover your account.
Step 1: Visit www.Starlink.com, and then click Sign In from the menu.
Step 2: On the sign in page, click on Locked Out?
Step 3: Choose one of the account recovery methods. If you’ve simply forgotten your password, choose the By Email or By Phone method to have a password reset link sent to you. If you need to change the email on your account, choose the By Alternate Email method.
Step 4: Depending on the method you picked in step 3, you’ll receive an account recovery message from Starlink, allowing you to create a new password. Now you can log back in to your account.
Using Your Account On The Starlink App
To log in and use the Starlink app, use the same account login information as you use for the website. The email and password you use are the same for logging into the app. You can perform many of the same account functions from the app, in addition to being able to directly manage your Starlink system.
Do I Need A Starlink Account To Contact Starlink?
Yes, you must be a customer and have a Starlink account to contact customer support. Starlink doesn’t have a public email or phone number. If you are a pre-order deposit holder, you will not be able to submit a support ticket. At this time, tickets submitted by pre-order customers will error out, and won’t successfully send. For more information, check out our article on How To Contact Starlink Customer Support.
So, I cannot visit the StarLink shop to see what things cost without logging in. I cannot ask them a question without logging in. I cannot log in without buying a plan first… so I have to buy the product before I can ask a question about it?!
Yes, unfortunately, that is how they have decided to provide support.